Security Service Technician

Convergint Technologies; Carrollton (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Security Service Technician, where you will play a crucial role in delivering exceptional service to customers. This position offers a dynamic culture that prioritizes growth and accountability, allowing you to thrive both professionally and personally. You will engage in hands-on troubleshooting, maintenance, and system integrations, ensuring that safety and service excellence are at the forefront of your work. With a commitment to diversity and inclusion, this organization fosters an environment where every team member can excel. If you have a passion for technology and customer service, this opportunity is perfect for you.

Benefits

13 Days Paid Time Off

10 Company Holidays

401K Matching

Life Insurance

Disability Plan

Wellness Program

Vehicle Reimbursement

Paid Parental Leave

Colleague Assistance Program

Fun & Laughter Day Off

Qualifications

• Strong customer focus and ability to work under pressure.
• Technical skills related to building automation and security systems.

Responsibilities

• Respond to customer service calls and perform maintenance.
• Diagnose and repair malfunctioning equipment.
• Complete service reports for customer and company records.

Skills

Customer Service

Technical Skills (Building Automation, Fire Alarm, Security Systems)

Troubleshooting

Mechanical and Electrical Aptitude

Basic Programming Skills

MS Office Proficiency

Education

High School/GED

Tools

Hand Tools

Power Tools

Job description

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our dynamic culture. As a Security Service Technician, you will be part of a team that supports your growth alongside the company's growth.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity committed to growth, accountability, and delivering results. You seek to join an organization with a positive culture that embraces equal opportunity and allows everyone to excel both at work and at home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20 years of proven growth and performance, our mission is to be our customers’ best service provider. We value diversity and have built our culture around 10 core Values and Beliefs, making us the #1 global, service-based systems integrator in the industry. We are dedicated to protecting the lives and assets of our customers and their communities through our solutions.

What You’ll Do with “Our Training and Your Experience”

1. Participate in our Recruit Awesome People program to help grow Convergint by promoting our colleague-first culture and referring top talent.
2. Act as “our customer’s best service provider” at all times, ensuring Convergint is the first choice for service.
3. Respond promptly to routine and some non-routine customer service calls, scheduled maintenance, emergencies, and after-hours service calls; diagnose, troubleshoot, repair, replace defective parts, and debug systems; install projects as needed.
4. Use troubleshooting skills to identify and resolve issues in malfunctioning equipment or software.
5. Identify and resolve problems across various service calls, analyze repair needs, provide solutions, and complete necessary repairs or replacements.
6. Complete accurate and detailed service reports promptly for customer and company records.
7. Provide system integrations, upgrades, audits, and support for various network systems and equipment.
8. Ensure all service calls comply with relevant regulations and company safety policies.
9. Collaborate with team members to improve overall operations.
10. Perform preventative maintenance on less complex systems.
11. Assist other specialists in servicing existing customers, responding to service calls, and supporting small projects.
12. Handle additional duties as assigned.

What You’ll Need

• Strong customer focus and ability to work under pressure, proactively meeting customer needs.
• Technical skills related to building automation, fire alarm, and electronic security systems.
• Basic programming skills and troubleshooting ability.
• Mechanical and electrical aptitude, familiarity with hand and power tools.
• Proficiency in MS Office applications (Outlook, Word, Excel).

Company Benefits

We foster an inclusive environment with programs and benefits including:

• 13 days of paid time off and 10 company holidays annually
• Fun & Laughter Day Off
• Life insurance & Disability Plan
• Wellness Program
• 401K matching
• Colleague Assistance Program
• Competitive salary and compensation
• Vehicle reimbursement or company vehicle
• CSR Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Preferred Experience (not required):

• 1-3 years relevant experience
• Knowledge of door hardware/systems
• Experience in electronic, fire alarm & life safety, or building automation industries

Convergint is an Equal Opportunity Employer. Visit our careers site to learn more about opportunities.