Security Service Technician

ZipRecruiter; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company as a Security Technician, where you'll troubleshoot and service security systems, ensuring customer satisfaction. With opportunities for growth and comprehensive benefits, you'll be part of a team dedicated to making a difference. Your role will involve inspecting, repairing, and maintaining security systems while providing excellent customer service.

Benefits

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Qualifications

• 3 years in low-voltage or security industry.
• Ability to read blueprints and schematic drawings.

Responsibilities

• Locate and alleviate trouble with damaged equipment or wiring.
• Perform repair and/or inspections of intrusion detection systems.
• Coordinate inspections with police or fire departments.

Skills

Communication

Customer Service

Education

High school diploma or GED

Tools

Hand and power tools

Job description

Job Description

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we will give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

• Competitive Starting Pay

• Paid Training

• Global Advancement Opportunities

• Company Vehicle (as applicable)

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term

• Employee Assistance Program

• Wellness Program

• And More!

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed.

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.

• Readjust equipment, repair, or replace inoperative equipment and test for operation.

• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).

• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.

• Tests operation of system to the customer monitoring center to properly establish service connectivity.

• Complete all forms accurately and customer paperwork as required.

What we look for

Required

• 3 years in low-voltage or security industry.

• Excellent general knowledge of major security manufacturer platforms including:

• Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.

• Valid driver's license with an excellent driving record.

• High school diploma or GED (General Education Development)

• Ability to pass thorough background and checks.

• Ability to read blueprints and schematic drawings.

• Ability to operate hand and power tools.

• Ability to unload ladder from fleet vehicle and climb ladder.

• Ability to always operate fleet vehicle in a safe manner.

• Ability to communicate and provide excellent customer service