Field Service Technician I - Integrated Automation

ZipRecruiter; Kansas City (MO); Remote; USD 46,000 - 70,000; Full time

Job summary

A leading company in intelligent sensor technology is seeking a Field Service Technician to support services and products across North America. This remote position requires extensive travel and offers a competitive salary and comprehensive benefits. Ideal candidates should have a technical background and strong communication skills, thriving in a fast-paced environment. Join a team committed to innovation and customer satisfaction.

Benefits

17 PTO days

Medical insurance

Vision insurance

Dental insurance

Life benefits

401k

Qualifications

• 0–3 years of field service experience required.
• Ability to read CAD designs, blueprints, wiring diagrams, and schematics.

Responsibilities

• Provide excellent customer service by managing expectations effectively.
• Perform onsite commissioning, start-up support, monitor equipment, and make adjustments as needed.
• Troubleshoot, diagnose, and replace SICK equipment properly.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

Two-year college degree

Four-year degree

Tools

SOPAS

CLV Setup software

Job description

Job Description

This is a remote position with travel up to 90% of the time. Ideal candidate should live close to a US airport.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” have allowed SICK to develop products for every phase of production in various industries, including automotive, packaging, electronics, food and beverage, and more. SICK’s focus on Sensor Intelligence enables Industry 4.0 and the Industrial Internet of Things for its customers.

COMPENSATION & BENEFITS:

Our base salary is part of our total compensation package, determined within a range. The starting base salary range is listed below; actual salary depends on experience, skills, education, performance, and other factors.

Starting Base Annual Salary Range: $46,480 - $69,025

BENEFITS:

SICK offers a comprehensive benefits package including 17 PTO days, medical, vision, dental insurance, life benefits, 401k, and more. Click here to learn more about our benefits!

POSITION SUMMARY:

This role primarily supports SICK Services and Products across North America.

RESPONSIBILITIES:

• Provide excellent customer service by managing expectations effectively.
• Support various Service Organization programs.
• Build support structures with SICK equipment, requiring hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure SICK products using laptops and configuration software.
• Perform onsite commissioning, start-up support, monitor equipment, and make adjustments as needed.
• Troubleshoot, diagnose, and replace SICK equipment properly.
• Maintain regular attendance and punctuality.
• Submit accurate service reports, timecards, and travel expenses promptly.
• Attend required training sessions.
• Perform other duties as assigned.

QUALIFICATIONS:

Education and Experience:

• Two-year college degree, technical school, or equivalent work experience required. A four-year degree is a plus.
• 0–3 years of field service experience.

Other Qualifications:

• This position involves extensive travel, including domestic and international up to 85% of the time.
• Availability to work alternative schedules, including weekends, nights, and on-call hours.
• Strong communication, organizational, and interpersonal skills.
• Legally permitted to work in the US.

POSITION SPECIFIC QUALIFICATIONS:

• Complete logistics automation product training.
• Complete all assigned SICK training modules.
• Install, test, and commission specific scanner systems as specified.
• Proficiency with SOPAS and CLV Setup software, including writing evaluation conditions and output formats.
• Ability to read CAD designs, blueprints, wiring diagrams, and schematics.
• Complete administrative tasks effectively.
• Assemble scanner system frames.
• Work collaboratively with senior technicians.

CORE COMPETENCIES:

Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personal Accountability, Building Effective Relationships

If you thrive in a fast-paced, team-oriented environment with growth opportunities, we encourage you to apply! Visit www.sickusa.com to learn more. Sick is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or veteran status.