Regional Manager - Commercial Security Systems

Tech Systems Inc. (TSi); Richmond (VA); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

Tech Systems is seeking an experienced operations leader to head service operations and technical teams within an assigned territory. This role focuses on delivering exceptional customer service, coordinating technicians and project managers, and maintaining high operational performance.

You will oversee preventative maintenance programs, monitor quality and satisfaction, and collaborate with Sales to drive upgrades and growth across the territory.

Qualifications

• 5+ years in electronic security or related tech services.
• Experience leading technical, field, service, or project teams.
• Strong understanding of security systems technologies and IP-based systems.
• Excellent leadership, communication, and organizational skills.

Responsabilités

• Lead, coach, and develop field technicians and project managers.
• Manage service delivery, scheduling, and territory operations.
• Oversee preventative maintenance programs and service agreements.
• Ensure customer systems remain properly maintained and supported.
• Monitor operational performance, quality standards, and customer satisfaction.
• Partner with Sales and Account Management teams to identify upgrade and service opportunities.
• Manage staffing, performance management, and employee development.
• Maintain inventory, documentation, and reporting within company systems.
• Promote a culture focused on safety, accountability, and customer service.

Connaissances

Leadership

Communication

Organizational skills

IP-based security systems

Security systems knowledge

Description du poste

Position Summary

Tech Systems is seeking an experienced operations leader from the electronic security, security integration, low-voltage, access control, or video surveillance industry to lead service operations and technical teams within an assigned territory.

Position Summary

Tech Systems is seeking an experienced operations leader from the electronic security, security integration, low-voltage, access control, or video surveillance industry to lead service operations and technical teams within an assigned territory.

This role is responsible for managing technicians and project managers, ensuring exceptional customer service, maintaining operational performance, supporting preventative maintenance programs, and driving customer retention and growth.

Key Responsibilities

• Lead, coach, and develop field technicians and project managers.
• Manage service delivery, scheduling, and territory operations.
• Oversee preventative maintenance programs and service agreements.
• Ensure customer systems remain properly maintained and supported.
• Monitor operational performance, quality standards, and customer satisfaction.
• Partner with Sales and Account Management teams to identify upgrade and service opportunities.
• Manage staffing, performance management, and employee development.
• Maintain inventory, documentation, and reporting within company systems.
• Promote a culture focused on safety, accountability, and customer service.

Required Qualifications

• 5+ years of experience in the electronic security, security integration, low-voltage, access control, video surveillance, or related technology services industry.
• Experience leading technical teams, field operations, service teams, or project teams.
• Strong understanding of security systems technologies and IP-based systems.
• Excellent leadership, communication, and organizational skills.