Security & Safety Manager

Fox Cities Performing Arts Center; Appleton (WI); On-site; USD 60,000 - 70,000; Full time

Job summary

Fox Cities Performing Arts Center is seeking a Security and Safety Manager to lead daily security and safety programs for performances and events. You will supervise security personnel, coordinate staffing, and manage access control, crowd management, and emergency preparedness to ensure a safe guest experience.

The role reports to the Senior Manager of Facility Operations and collaborates with venue operations, facilities, production, and public safety partners to execute event plans and

Qualifications

• Minimum of 2 years law enforcement, security, public safety, emergency management or related field.
• Minimum of 2 years of supervisory experience.
• Strong communication and customer service skills.
• Proficiency with incident reporting systems and MS Office.
• Experience in public assembly venue operations.

Responsibilities

• Oversee day-to-day security operations for the Center.
• Supervise security officers and contracted personnel.
• Develop and implement event-specific security plans.
• Coordinate emergency drills and staff training.
• Lead staff training programs on security and customer service.
• Maintain security records and incident reports.

Skills

Public safety leadership

Security operations

Incident reporting

Staff scheduling

Customer service

De-escalation

Tools

Microsoft Office

Job description

• Location 400 W College Ave,Appleton, WI, 54911,United States
• Base Pay $60,000.00 - $70,000.00 / Year
• Employee Type Full Time
• Manage Others Yes

As a team member of the Fox Cities Performing Arts Center, you will help build a positive working environment where employees bring the Center’s mission of serving as a gathering place for all in our community to life.

Under the direct supervision of the Senior Manager of Facility Operations, the Security and Safety Manager is responsible for the daily management and administration of safety, security, crowd management and emergency preparedness programs at the Center. This position oversees security operations for performances, events and routine facility activities while ensuring a safe environment for guests, artists, volunteers, staff, contractors and visitors. This position will provide a controlled and safe environment for the Center during regular business hours as well as before, during, and after all ticketed and non-ticked events.
The Safety & Security Manager supervises security personnel; coordinates event security staffing; administers facility safety programs; schedules contract security and off-duty law enforcement personnel; and works closely with venue operations, facilities, production, front-of-house, and public safety partners to support successful event execution. This role serves as the primary operational lead for safety and security functions and supports the Senior Director of Facility Operations in implementing organizational policies, procedures, and emergency management plans.

Primary Functions and Responsibilities

Security Operations

• Manage day-to-day security operations for the Performing Arts Center.
• Supervise security officers, supervisors, and contracted security personnel.
• Prepare staff schedules and event assignments to ensure appropriate coverage.
• Conduct routine patrols and inspections of the facility and grounds.
• Monitor security practices to ensure consistency, professionalism, and customer service.
• Assist with development and implementation of security policies and procedures.
• Maintain security records, logs, and documentation.
• Manages the Center’s parking lots, control the parking assignments and issuance of passes, and oversees event parking procedures.

Event Security Management

• Develop and implement event-specific security plans.
• Evaluate event risks and determine appropriate staffing levels.
• Coordinate and schedule in-house security personnel.
• Arrange and manage contracted security staff and off-duty police officers when required.
• Participate in event planning meetings and communicate security requirements to event stakeholders.
• Oversee patron screening, access control, artist security, credentialing, queue management, and crowd control operations.
• Ensure safe ingress, occupancy, and egress of audiences and visitors.
• Attends weekly event planning meetings.

Health & Safety Programs

• Support implementation of the organization’s health, safety, and risk management programs.
• Conduct regular safety inspections and hazard assessments.
• Monitor compliance with applicable OSHA regulations, fire code requirements, and workplace safety standards.
• Investigate workplace injuries, accidents, and near-miss incidents.
• Recommend corrective actions and follow-up activities.
• Maintain required safety documentation and training records.

Emergency Preparedness

• Assist with the implementation and maintenance of emergency response plans.
• Coordinate emergency drills and staff training exercises.
• Serve as a member of the facility's emergency response team.
• Support emergency response efforts during incidents and special events.
• Coordinate with local police, fire, EMS, and emergency management agencies.
• Participate in after-action reviews and implement improvements identified following incidents.

Facility Security Systems

• Oversee daily operation of security technologies, including:
• CCTV systems
• Access control systems
• Intrusion alarms
• Key control programs
• Badge access and control programs
• Radio communications systems
• Coordinate maintenance and repair of security equipment with vendors and facility staff.
• Monitor access authorization procedures for restricted areas.

Staff Leadership & Training

• Recruit, interview, onboard, and train security personnel.
• Conduct performance evaluations and coaching sessions.
• Develop ongoing staff training programs focused on security operations, customer service, emergency response, and de-escalation techniques.
• Monitor employee certifications and training requirements.
• Promote a positive, team-oriented work environment.

Incident Management & Reporting

• Respond to and document security incidents, disturbances, medical calls, accidents, and emergencies.
• Conduct preliminary investigations and prepare detailed reports.
• Track trends and identify opportunities for operational improvements.
• Maintain confidential records related to incidents and personnel matters.
• Provide regular operational updates to the Senior Manager of Facility Operations.
• Creates health and safety invoices for the settlement process/invoicing in a timely manner.
• Reviews and submits all contracted security invoices for payment
• Completes other duties as assigned.

Requirements

Job Qualifications

Minimum of 2 years law enforcement, security, public safety, emergency management or related field and minimum of 2 years of supervisory experience.

Knowledge, Skills and Abilities

• Public assembly venue operations
• Physical security systems and access control
• OSHA and workplace safety requirements
• Emergency preparedness and response procedures
• Incident documentation and report writing
• Staff scheduling and supervision
• Conflict resolution and de-escalation techniques
• Strong communication and customer service skills
• Ability to make sound decisions in fast-paced environments
• Proficiency with Microsoft Office and incident reporting systems

Working Conditions

• Must be available to work evenings, weekends, holidays, and event schedules.
• Ability to respond to emergencies outside normal business hours.
• Frequent walking, standing, stair climbing, and facility inspections.
• Work regularly occurs in public-event environments with large crowds.
• Ability to lift and carry up to 40 pounds.

Salary: Commensurate with experience. Position is full-time, exempt.