Security Supervisor

Haymarket Center; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Haymarket Center in Chicago seeks a Security Supervisor to uphold a safe, guest-friendly environment for employees, clients, visitors, and vendors. You will manage security operations, direct staff, and enforce policies during events and daily operations.

The role requires hands-on supervision, incident reporting, scheduling, and collaboration with leadership. Flexible hours, including weekends and evenings, are required; prior security management and CPR/AED certification are preferred.

Qualifications

• 2–3 years of security management experience.
• Strong verbal communication skills and ability to work under pressure.
• Ability to enforce departmental policies with fairness and consistency and prior supervisory experience.
• Knowledge of radio communication protocol.
• Familiarity with basic safety and fire regulations; experience in conflict resolution.
• Working knowledge of PC software (Microsoft Office) and email programs.
• Fire Guard Certificate or PERC card.
• Experience in CCTV and reviewing footage.
• Ability to conduct proper investigations; AED/CPR certification preferred.

Responsibilities

• Protect facilities, properties, employees and guests of Haymarket Center.
• Promote positive guest and client experience; uphold standards and values.
• Maintain professional appearance and presence on premises at all times.
• Attend scheduled shifts on time and in proper attire; manage access controls for authorized/unauthorized individuals.
• Escort security during events and coordinate with Security TL for posts and briefings.
• Lead during emergencies; assist first responders and coordinate security procedures.
• Assist in law enforcement functions around the facility, including traffic direction.
• Lock/unlock facility doors per schedule; monitor access control.
• Schedule security staffing; recommend adjustments based on facility needs.
• Verify security staff timesheets and assist Payroll; monitor attendance.

Skills

Security management

Verbal communication

Policy enforcement

Radio protocol

Safety regulations

CCTV operations

Fire/CPR certification

MS Office

Scheduling & payroll familiarity

Tools

Microsoft Office

CCTV system

Paylocity payroll

Job description

Description

The Security Supervisor is responsible for providing a safe and guest friendly environment for employees, clients, visitors, and vendors of Haymarket Center.

Specific Functions/Activities SUMMARY:

• Ensure protection of facilities, properties, employees and guests of HC.
• Promote positive guest/client experience. Uphold commitment of standards, mission and values.
• Maintain professional manner, presence, and appearance always while on premises
• Arrive for scheduled shift on time and in proper attire as directed.
• Prevent access to any areas of the facility by any unauthorized individuals.
• Accompany the Security TL to briefings and implement house approved requests from management.
• Conduct security for pre-event meetings to inform security of pertinent event information and assign Security to designated posts.
• Serve as a security escort and respond to security assistance calls during performances.
• Be prepared to implement and direct security staff during any Emergency Operations procedures (evacuation plan) through on-going training and drills. Assist Security TL and first responders during Emergency situations.
• Assist Security TL in law enforcement functions in and around facility, including traffic direction and public safety.
• Lock/unlock facility doors according to scheduled requirements.
• Assist in scheduling security for facility and make recommendations for staff adjustments according to needs of the facility, as directed.
• Verify all security staff timesheets are correct and submit to Payroll.
• Keep accurate account of security staff attendance and monitor staff tardiness, call-offs, and no shows.
• Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Paylocity.

Requirements

The ideal candidate will be able to:

• Able to work in adverse weather conditions.
• Able to walk up and down steep stairs.
• Able to write details incident reports with facts.
• Must have flexible availability including weekends, evening and holidays.

QUALIFICATIONS:

• Possess a minimum of 2-3 years security management experience.
• Strong verbal communication skills and demonstrated ability to work well under pressure.
• Will have the ability to enforce departmental policies and procedures with fairness and consistency and have prior supervisory experience.
• Have knowledge of radio communication protocol.
• Be familiar with basic safety and fire regulations and have prior experience in conflict resolution.
• Working knowledge of PC software programs (Microsoft Office) and email programs.
• Obtain Fire Guard Certificate/PERC card.
• Experience in CCTV and reviewing footage.
• Conducting a proper investigation.
• Obtain AED/ CPR certification.

SPECIAL REQUIREMENTS OF THE JOB:

• Must be receptive to working outside in inclement weather and extreme temperatures.
• Ability to lift 25 pounds.
• Ability to stand and move about the theater throughout the duration of the shift.
• Ability to walk stairs and complete daily rounds.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.