Front of House Security Officer

Overture Center Foundation; Madison (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

Overture Center for the Arts currently seeks a Front of House Security Officer to greet patrons at main entrances and guide them to event spaces, offices, or restrooms. You will enforce policies, monitor access with EVOLV Express, and assist during emergencies with evacuation and coordination with authorities.

The role is full-time with benefits including medical, dental, vision, retirement, and time-off. Schedule is Tue–Sat, 10:30 AM–6:30 PM, with an hourly rate of $22.37.

Qualifications

• High school diploma or GED required with CPR/First Aid certification or ability to obtain within six months.
• Minimum 1 year security experience in entertainment or hospitality, enforcing rules and regulations.
• Ability to operate EVOLV Express system and conduct secure screenings.

Responsibilities

• Monitor entrances and greet patrons while preventing entry of prohibited items.
• Assist with directions, way finding, and coordination during events.
• Support emergency evacuations and communicate with authorities as needed.
• Provide administrative support to security leadership as required.

Skills

Customer service

Crisis management

Communication

De-escalation

Education

High school diploma/GED

CPR/First Aid certification

Job description

Description

Under the direction of the Security Manager and/or Director of Security, the Front of House Security Officer is responsible for enhancing security by providing a presence at the main entrances by greeting and assisting individuals by use of EVOLV Express (physical security detection system). This position is responsible for directing individuals to meeting and/or event spaces, galleries, the ticket office, or restrooms. They are responsible for notifying proper authorities of medical emergencies and to assist with evacuations during emergencies, enforcing facility rules, policies, and city ordinances.

Requirements

Roles & Responsibilities

• Monitors individuals entering the facility and uses the EVOLV physical security detection system to assist in the prevention of illegal weapons/items from entering the facility. Verbalizes with patrons or unauthorized personnel and prevents unauthorized activities or actions. Utilizes knowledge of building, Overture Center policies, and relationships with staff and vendors to provide the highest level of customer service including assisting with greeting, directions, and way finding.
• Aids staff, guests, and vendors during emergency evacuations or other emergency protocols. Determines the need for assistance from Madison fire, law enforcement, or other emergency personnel and communicates via radio
• Provides administrative support to the security manager and or director of security as needed and performs related work as required.
• Perform all other tasks as assigned.

To successfully perform this job, the individual must be able to perform each essential job function satisfactorily. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

This is a full-time role, eligible for medical, dental, vision, retirement, and time-off benefits. This role is union-represented and has an hourly pay of $22.37.

The schedule for this role is Tuesday - Saturday, 10:30 AM - 6:30 PM.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience

• High school diploma/GED
• Certified in CPR/First Aid or able to obtain a CPR/First Aid certificate within six months of hire
• Minimum of 1 year experience in security services in the entertainment and/or hospitality industry including the enforcement of rules and regulations.

Knowledge, Skills, & Abilities

• Ability to learn and successfully operate the EVOLV Express (physical security detection system)
• Ability to deal tactfully and effectively and communicate with large groups of people and customers of various ages, socioeconomic statuses, and ethnic groups.
• Enforce facility rules and policies and City Ordinances pertaining to facility operations and activities.
• Ability to remain calm and exercise sound judgment during stressful or emergency situations.
• Ability to approach new things with curiosity and respect the perspectives of those with differing and diverse identities.
• Ability to handle diverse circumstances and activities.
• Ability to learn computer operations applicable to the position.
• Ability to perform and maintain CPR/AED and First Aid certification.
• Ability to learn and use hand-held or walk-through magnetometers or other detection devices as prescribed.
• Ability to rapidly climb stairs and to think clearly and act appropriately in an emergency.

Working Conditions

The physical requirements outlined below represent the essential functions of this role. These requirements are provided to help identify the physical demands of the position and are not intended to be an exhaustive list of all duties. Overture is committed to creating an inclusive workplace and will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Time-Based Activities

Sitting: 6 hours

Standing: 1-2 hours

Walking: 1-2 hours

Driving Continuously: Never

Driving Intermittently: Never

Frequency-Based Activities

Occasionally: Bending, squatting, pushing, pulling, reaching below shoulder level, twisting, grasping, fine manipulation, carrying, and lifting 0-20lbs.

Never: Climbing, reaching above shoulder level, lifting 21-100lbs, working at heights, operating equipment or machinery, working in areas with temperature changes, driving automobiles, and operating a forklift.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Overture Center for the Arts is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.