Security & Resident Care Officer

OPS Security Group; New Castle (DE); On-site; USD 19,000 - 30,000; Full time

Job summary

OPS Security Group is seeking an Enhanced Security Officer for the Hope Center in New Castle, Delaware. This role focuses on professional, customer-service-driven security in a high-interaction setting to maintain safety and security standards.

Responsibilities include monitoring access, patrolling, reporting incidents, and assisting residents and staff while upholding policies. A high school diploma and relevant experience are preferred, with background checks and OPS training required.

Qualifications

• Valid Delaware Red Card required.
• High School Diploma or GED.
• Minimum 2 years of customer service experience.
• Previous security, military, law enforcement, concierge, or service industry experience preferred.
• Strong communication and de-escalation skills.
• Basic computer knowledge (email, reports, Microsoft Office, etc.)
• Reliable transportation.
• Ability to pass background check, drug screening, and OPS training requirements.

Responsibilities

• Monitor property and report suspicious activity
• Perform ingress/egress and access control procedures
• Conduct walking patrols throughout the property
• Monitor CCTV and surveillance systems
• Respond to emergencies, incidents, and alarms
• Complete daily activity logs and incident reports
• Assist with resident intake and screening processes
• Enforce curfew and facility policies
• De-escalate conflicts and maintain a professional presence
• Build positive rapport with residents, staff, and visitors
• Perform additional security duties as assigned

Skills

Communication

De-escalation

Customer service

MS Office

Background check

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

OPS Security Group is seeking an Enhanced Security Officer for the Hope Center in New Castle, Delaware. This role focuses on professional, customer-service-driven security in a high-interaction setting to maintain safety and security standards.

Responsibilities include monitoring access, patrolling, reporting incidents, and assisting residents and staff while upholding policies. A high school diploma and relevant experience are preferred, with background checks and OPS training required.