Per Diem Armed Security Officer

OPS Security Group; New Castle (DE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

CPR/AED/First Aid training preferred

Job summary

OPS Security Group is looking for Enhanced Security Officers to work at the Hope Center in New Castle, DE. This role involves monitoring the property, responding to emergencies, and ensuring safety through strong communication and professional demeanor.

The ideal candidate will have a Delaware Red Card, a high school diploma, and at least 2 years of customer service experience. A calm, professional presence in high-stress situations is essential. Training in CPR/AED/First Aid is preferred.

Qualifications

• Minimum 2 years of customer service experience.
• Ability to pass background check, drug screening, and OPS training requirements.
• Reliable transportation.

Responsibilities

• Monitor property and report suspicious activity.
• Conduct walking patrols throughout the property.
• Respond to emergencies, incidents, and alarms.
• Build positive rapport with residents, staff, and visitors.

Skills

Strong communication skills

De-escalation skills

Customer service experience

Basic computer knowledge

Education

High School Diploma or GED

Valid Delaware Red Card

Job description

OPS Security Group is seeking professional and customer-service-focused Enhanced Security Officers for a people-facing security role at the Hope Center in New Castle, DE. This position requires strong communication skills, professionalism, and the ability to handle high-interaction environments while maintaining safety and security standards.

Responsibilities

• Monitor property and report suspicious activity
• Perform ingress/egress and access control procedures
• Conduct walking patrols throughout the property
• Monitor CCTV and surveillance systems
• Respond to emergencies, incidents, and alarms
• Complete daily activity logs and incident reports
• Assist with resident intake and screening processes
• Enforce curfew and facility policies
• De-escalate conflicts and maintain a professional presence
• Build positive rapport with residents, staff, and visitors
• Perform additional security duties as assigned

Qualifications

• Valid Delaware Red Card required
• High School Diploma or GED
• Minimum 2 years of customer service experience
• Previous security, military, law enforcement, concierge, or service industry experience preferred
• Strong communication and de-escalation skills
• Basic computer knowledge (email, reports, Microsoft Office, etc.)
• Reliable transportation
• Ability to pass background check, drug screening, and OPS training requirements

Preferred Experience

Candidates should meet at least one of the following:

• 4 years of armed security experience
• 3 years of military experience
• State or federally certified law enforcement academy training

Physical Requirements

• Ability to stand and patrol for extended periods
• Ability to lift up to 25 lbs
• Ability to wear a security uniform
• Ability to pass Physical Agility Test (PAT):
  • 100-meter run in 66 seconds or less
  • 30 push-ups
  • 26 sit-ups

Additional Information

• CPR/AED/First Aid/BLS training preferred or ability to obtain
• Must maintain a clean and professional appearance
• Candidates cannot have previously worked at the Hope Center

OPS Security Group is an equal opportunity employer committed to professionalism, accountability, and servant leadership.

Important Note About This Environment

This is a high-stress, high-interaction environment working with individuals who may be experiencing mental health challenges, trauma, emotional distress, or crisis situations. Candidates must be able to remain calm, professional, and emotionally controlled under pressure.

This role is not suited for individuals who become easily overwhelmed in emotionally intense environments. Prior experience in shelters, behavioral health, healthcare security, customer service, or high-contact security environments is highly preferred.

Licenses & Certifications

• CPR/AED Certified

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.