Security Projects Coordinator — Client Engagement & Ops

Pavion; Lake Lotawana (MO); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Benefits package

Job summary

Pavion is seeking a Project Coordinator to join our security business unit. You will respond to end-user issues by phone and email, coordinate CCTV projects, order equipment, communicate with onsite personnel, and log activities in our workflow system.

The role requires 2+ years in customer service or tech support, a High School Diploma, and strong multitasking, documentation, and budget awareness. We offer competitive hourly pay and a comprehensive benefits package.

Qualifications

• 2+ years of customer service, dispatch and/or tech support experience.
• High School Diploma

Responsibilities

• Respond to end user/customer-reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.)
• Determine the appropriate course of action and follow through to ensure resolution
• Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope
• Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request
• Manage costs, margin and budget on individual or group work orders as well as handling warranty and non-warranty ownership of all billable items and services incurred to complete a service scope

Skills

Ticketing system proficiency

Schedule management

Multitasking

Documentation skills

Analytical problem solving

Customer service attitude

Ability to multi-task under pressure

Time management

Education

High School Diploma

Tools

Computer-based ticketing system

Job description

Pavion is seeking a Project Coordinator to join our security business unit. You will respond to end-user issues by phone and email, coordinate CCTV projects, order equipment, communicate with onsite personnel, and log activities in our workflow system.

The role requires 2+ years in customer service or tech support, a High School Diploma, and strong multitasking, documentation, and budget awareness. We offer competitive hourly pay and a comprehensive benefits package.