Security Projects Coordinator – CCTV & Tech Solutions

Pavion; York (York County); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive hourly pay

Job summary

Pavion is seeking a Project Coordinator for its security business unit in the United States. You will respond to customer inquiries, coordinate security solution projects, and manage data in our workflow system to ensure timely resolution and delivery of services.

The role requires 2+ years in customer service or related fields and a High School Diploma. On-site work with a comprehensive benefits package is provided, with an hourly pay range of $29.00–$34.00 depending on qualifications and

Qualifications

• 2+ years of customer service, dispatch and/or tech support experience.
• High School Diploma required.
• Experience with computer-based ticketing systems is a plus.

Responsibilities

• Respond to end user/customer-reported issues via inbound and outbound phone and email.
• Determine the appropriate course of action and follow through to ensure resolution.
• Coordinate projects related to security solutions (e.g. CCTV systems) including scheduling and equipment orders.
• Perform data entry in workflow system for transactions and tasks, logging activity and generating work orders.
• Manage costs, margins and budget on work orders and handling warranty/non-warranty items.

Skills

Customer service

Dispatch

Tech support

Education

High School Diploma

Tools

Ticketing System

Job description

Pavion is seeking a Project Coordinator for its security business unit in the United States. You will respond to customer inquiries, coordinate security solution projects, and manage data in our workflow system to ensure timely resolution and delivery of services.

The role requires 2+ years in customer service or related fields and a High School Diploma. On-site work with a comprehensive benefits package is provided, with an hourly pay range of $29.00–$34.00 depending on qualifications and