Global Security Service Coordinator

Pavion; Lee's Summit (MO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive pay

Job summary

Pavion is seeking a Service Coordinator I to join our security business unit to manage intake, scheduling, and service quotes while coordinating with field teams and customers. The role emphasizes maintaining high customer satisfaction and timely billing, with up to 20% travel.

Pavion offers a comprehensive benefits package and a competitive hourly rate. The candidate should be proficient in MS Office, capable of multi-tasking under pressure, and able to drive service KPIs across coordination,

Qualifications

• High school diploma.
• Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook).
• Able to redirect and pivot based on changes in projects and tasks assigned.
• Able to multi-task and work under tight deadlines.
• Able to work in high pressure environments.
• Excellent time management and organizational skills.
• Able to coordinate multiple customer strategic needs and initiatives.
• Able to travel as needed, up to 20% of time.

Responsibilities

• Perform intake, scheduling, service quoting, part ordering, tech coordination efforts.
• Handle incoming service requests via phone or email or customer portal which result in a work order to be scheduled and dispatched to proper personnel.
• Provide updates within service portal.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Track open service calls and provide after service follow-up to maintain customer satisfaction.
• Access and update daily customer website for service requests, site findings, quote approvals and billing needs.
• Procures all materials needed to complete service requests.
• Replenishes truck stock to encourage 1st time fixes (MTTR).
• Ensure on time completion of preventative maintenance and inspection tickets.

Skills

Time management

Organizational skills

Multitasking

Working under pressure

Travel readiness

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Pavion is seeking a Service Coordinator I to join our security business unit to manage intake, scheduling, and service quotes while coordinating with field teams and customers. The role emphasizes maintaining high customer satisfaction and timely billing, with up to 20% travel.

Pavion offers a comprehensive benefits package and a competitive hourly rate. The candidate should be proficient in MS Office, capable of multi-tasking under pressure, and able to drive service KPIs across coordination,