Security Programs & Vendor Support Specialist

Dave & Buster's Management Corporation, Inc.; United States; On-site; USD 41,000 - 54,000; Full time

Benefits offered by this job

Discounts on food and games

Paid Time Off

Company holidays

Medical, dental, vision

401k with match

On-site gym

Employee discounts

Job summary

Dave & Buster’s / Main Event is seeking a Security Support Specialist (SSS) - Programs to administer, support, and coordinate the company’s physical security programs. You will work with Operations, Legal, Risk Management, Finance, and external providers to ensure security programs are delivered in line with company standards, supporting guard services, off-duty officer programs, and vendor management.

The role involves budgeting, invoice management, program auditing, incident tracking, and

Qualifications

• College/Technical degree/certificate desired or a minimum of 2 years applicable experience.
• Proficient in Microsoft Excel, Word, PowerPoint, and Microsoft 365 applications.
• Strong multitasking, organizational, and administrative skills.
• Demonstrated exposure to physical security operations, security programs, vendor management, or asset protection functions.
• Experience with service providers, contracts, invoicing, reporting, or program administration.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal, verbal and written communication skills; maintain confidentiality.
• Authorization to work in the U.S. is required.

Responsibilities

• Support the daily administration and coordination of the company's contract security guard and off-duty officer programs.
• Be a first responder to store, operations, and corporate security program needs.
• Provide administrative support for security vendors, security officers, and assigned security programs.
• Assist in providing premium, cost-effective security services and programs.
• Act as a liaison between security vendors and field operations.
• Assist with security guard deployment, post coverage requests, staffing issues, and service-related concerns.
• Assist in monitoring vendor performance, service levels, and contract compliance.
• Support invoice processing, billing reviews, and expense management for security programs and services.
• Assist in researching billing discrepancies, service issues, and vendor-related concerns.
• Maintain security program records, documentation, reporting, and tracking tools.
• Assist with audits and reviews of security vendor performance, staffing coverage, and program effectiveness.
• Support the implementation of security plans as necessary, including emergency response, crisis management, workplace violence prevention, and incident management initiatives.
• Compile operational, financial, and performance data for reporting to Security and Operations leadership.
• Provide support in response to robberies, burglaries, security guard deployments, and other security-related needs.
• Assist Legal, Risk Management, and Operations partners as necessary.
• Develop and maintain working relationships with security vendors, off-duty officer agencies, law enforcement, and internal business partners.
• Gain and maintain knowledge of industry trends, current security issues, and security program best practices.
• Perform other duties and special projects as assigned.

Job description

Dave & Buster’s / Main Event is seeking a Security Support Specialist (SSS) - Programs to administer, support, and coordinate the company’s physical security programs. You will work with Operations, Legal, Risk Management, Finance, and external providers to ensure security programs are delivered in line with company standards, supporting guard services, off-duty officer programs, and vendor management.

The role involves budgeting, invoice management, program auditing, incident tracking, and