Security Program Manager (V-FH)

Securitas USA; Carlsbad (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Securitas USA is seeking a Program Manager to serve as the Security Advisor for the client, providing strategic direction and leadership for the account. The PM will own the overall account strategy, develop and execute security program plans, and align client and Securitas goals for profitability and sustained service excellence.

The role emphasizes proactive account management across footprints, process refinement, and issue resolution with recommendations to prevent recurrence, ensuring safe

Qualifications

• Owns and leads the security program strategy for the client.
• Manages full P&L ownership and analyzes financial indicators.
• Coordinates with Global Clients Americas and client stakeholders.
• Performs Security Risk Reviews and implements global safety programs.
• Ensures staffing aligned with client requirements while controlling labor costs.
• Prepares and responds to RFP/RFI and develops pricing strategies.
• Interfaces with branches to maintain high-quality customer service.
• Executes post orders updates and ensures contract compliance.

Responsibilities

• Serve as a key point of contact to ensure high-quality service for the client.
• Own full P&L; monitor operational and financial indicators.
• Coordinate with Global Clients Americas for service delivery and client communications.
• Conduct security risk reviews using industry best practices and client tools.
• Support client start-ups, transitions, and contract compliance; optimize staffing and resources.

Job description

JOB SUMMARY:

The Program Manager (PM) serves as the Security Advisor for the client and provides strategic direction and leadership for the assigned account/s. The PM will have full responsibility for the overall account strategy and management, including the creation and execution of a security program strategy, manage and align Securitas and Client/s goals, and profitability of the account. Proactive account management that includes consistency across footprint, refinement and improvement and processes, and resolves issues with recommendations to avoid reoccurring issues in the future.

Distinguishing Characteristics:

This job description applies only to administrative employees in salaried supervisory positions that manage a specific account (work unit), performing the routine duties of subordinates no more than 40% of the time.

ESSENTIAL FUNCTIONS:

• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

Directs or completes tasks associated with these areas of responsibilities:

1. Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned account/s; engaged in improving and evolving the security program and leadership to assigned account/s.
2. Full P&L ownership; analyzes operational and financial indicators to continuously improve overall performance.
3. Coordinates activity and informs Global Clients Americas Program Director (GCA PD), to provide highest level of service for client; implements programs and initiatives. Evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.
4. Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; implements and manages global safety programs; coordinates with client to support special events or emergency coverage as needed.
5. Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business.
6. Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs. Builds and facilitates teamwork and partnerships and the implementation of progressive change.
7. Addresses any actual or potential problems; coordinates global RFI and global RFP responses for assigned client/s as required, including the development of pricing models and strategies, coordinates pricing information from all regions.
8. Meets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio.
9. Manages in client strategic budget preparation for guard services and security system deployments.
10. Leads the client in the evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment.
11. Develops global service network for client locations and establishes strong relationships with Securitas and with alliance partners; Coordinates, monitors and evaluates global service delivery; develops global best practices; applies GCA model to global service delivery.
12. Innovates to improve