Regional Security Specialist

Securitas, Inc.; Fargo (ND); Presencial; USD 78 000 - 82 000; Tempo integral

Resumo da oferta

Securitas USA in Fargo, ND is seeking a Regional Security Specialist to lead day-to-day security service delivery for a key client. You will oversee scheduling, staffing, billing, training, and compliance, while maintaining strong client relations and ensuring service quality.

The role requires hands-on leadership, independent field work, and decision-making aligned with company policy. Strong communication and financial oversight are essential for success in this fast-paced environment.

Qualificações

• Minimum of 3 years of experience in security industry-related fields or business management.
• At least 3+ years of direct supervisory or management experience.
• Law enforcement, military, or public safety experience preferred.

Responsabilidades

• Manage guard service operations for a key client in Fargo, ND and ensure service delivery aligns with client requirements.
• Foster client satisfaction, resolve conflicts, and oversee scheduling, staffing, billing, training and compliance.
• Escalate issues to Global Program Director when needed and maintain strong client relationships.

Conhecimentos

Security management

Client relations

Decision making

Situational awareness

Communication

Ferramentas

Microsoft Office

Data visualization tools

Descrição da oferta de emprego

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Location

Fargo, ND

Compensation

The salary range for this role is from $78,000 to $82,000 annually. Securitas also offers a full benefits package that includes:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401(k)

The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.

What You’ll Do

As a Regional Security Specialist (Regional Account Manager), you will be responsible for the seamless management of guard service operations and security-related functions for a key client based in Fargo, ND. You will foster client satisfaction, resolve conflicts, and oversee operational aspects including scheduling, staffing, billing, training, and compliance. You will often operate independently in the field, making decisions that protect both the client and Securitas, while recognizing when issues need to be escalated.

Role purpose:

This position plays a key role in supporting client operations in Fargo, ND by leadingday-to-day security service delivery, ensuring service quality and compliance, and managing financial and operational performance. The ideal candidate is a hands-on security leader with strong business acumen, who builds trusted client relationships, maintains strong situational awareness of frontline operations, and drives continuous improvement across the account.

Strategic Leadership & Client Relations

• Exemplify Securitas’ core values of integrity, vigilance, and helpfulness.
• Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.
• Make independent, informed decisions in the field, while recognizing when issues require escalation to the Global Program Director or other leaders.
• Collaborate with the Global Program Director (GPD) to align local operations with global security objectives and initiatives.

Service Quality, Training & Compliance

• Continuously assess service quality and proactively address issues before they impact the client.
• Maintain strong situational awareness of what is happening with teams on the ground and use those insights to anticipate issues and adjust operations.
• Develop and implement training programs for security staff.
• Ensure compliance with client requirements, company policies, and applicable regulations.
• Establish, track, and maintain performance metrics and KPIs to measure service delivery.

Global Coordination & Networking

• Work closely with the GPD to support global program standards and initiatives.
• Identify and leverage networking opportunities to standardize processes and service delivery across locations.

Team Development & Operational Management

• Oversee staff development, providing regular feedback, coaching, and performance management.
• Ensure proper scheduling and staffing to meet service requirements and cost efficiencies.
• Maintain close awareness of frontline operations and personnel, using on-the-ground insights to drive improvements.
• Administer resolutions to employee issues and apply discipline as needed, in line with company policy.

Financial Management & Operational Oversight

• Manage invoice and payment processes, including monitoring expenditures.
• Collaborate on policy and procedure development and implementation for the account.
• Monitor client credits and make adjustments as necessary to maintain accurate billing and financial performance.

Communication & Reporting

• Maintain ongoing communication with the client, internal stakeholders, and the GPD.
• Prepare, develop, and deliver dynamic Quarterly Business Reviews (QBRs) to the client and leadership.
• Perform additional duties as assigned by the Global Program Director.

Who You Are

An ideal candidate brings a service-first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges. You operate independently in the field, know when and how to elevate issues, and make decisions that protect both the client and Securitas. You maintain strong situational awareness of what is happening with the teams on the ground and can balance client expectations, operational realities, and financial performance in a fast-paced environment. You are comfortable working within an ordered set of procedures and processes, and you respect a clear chain of command.

Education / Experience

• Minimum of 3 years of experience in security industry-related fields or business management.
• At least 3+ years of direct supervisory or management experience.
• Law enforcement, military, or public safety experience preferred.

Technical or Job-Specific Skills

• Strong security and business management experience.
• In-depth knowledge of security operations and procedures.
• Excellent planning and organizational skills.
• Strong financial experience, including budget planning and forecasting.
• Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
• Proficiency with computer systems, particularly Microsoft Office and datavisualization tools.

Skills & Competencies

• Ability to operate independently with limited day-to-day direction, while staying aligned with program goals and standards.
• Strong judgment on when to elevate issues to the Global Program Director or other stakeholders.
• Proven decision-making skills that prioritize safety, reliability, and risk mitigation for both the client and Securitas.
• High level of situational awareness regarding field operations and frontline personnel.
• Comfort working within an ordered set of procedures and processes, including a clear chain of command.
• Strong team collaboration and client-centric mindset.
• Ability to maintain composure and professionalism in unusual or high- pressure circumstances.
• Adaptability to rapidly changing environments or assignments.
• Clear, professional communication skills, both written and verbal.

Experience That Sets You Apart

• Prior experience managing guard services or contract security operations.
• Experience working within a global or multi-site client program.
• Law enforcement, military, or public safety experience, especially roles that required following structured procedures, clear chain of command, and disciplined decision‑making.
• Additional certifications in security management or related fields.
• Industry knowledge of best practices in corporate security and risk management.

Why You Would Want to Join the Team

• Opportunity to make a direct impact on a key client’s security operations and overall safety.
• Exposure to executive leadership, the Global Program Director, and key client stakeholders.
• Career growth and development opportunities within Securitas’ global organization.
• Collaborative team culture with strong leadership support and a performance-driven environment.
• Chance to work with modern tools, metrics, and reporting to drive continuous improvement.
• Be part of a company whose mission is to help make the world a safer place.