Security Program Manager (V-FH)

Securitas Inc.; Carlsbad (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Securitas USA is seeking a Program Manager to serve as the security advisor for the client, directing the account strategy and execution of security programs. This role includes full P&L ownership, coordinating with Global Clients Americas Program Director, and driving improvements across the footprint while aligning client and Securitas goals.

The PM will manage security risk reviews, staffing strategies, and pricing considerations to ensure superior service and profitability.

Qualifications

• Bachelor’s Degree preferred and a minimum of 5 years of progressively responsible management experience in business management or a closely related field.
• Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint.
• Working knowledge of Microsoft Office applications including Visio, SharePoint and Teams.

Responsibilities

• Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned account/s; engaged in improving and evolving the security program and leadership to assigned account/s.
• Full P&L ownership; analyzes operational and financial indicators to continuously improve overall performance.
• Coordinates activity and informs Global Clients Americas Program Director (GCA PD), to provide highest level of service for client; implements programs and initiatives.
• Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; implements and manages global safety programs.
• Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business.
• Addresses any actual or potential problems; coordinates global RFI and global RFP responses for assigned client/s as required.

Skills

Strategic leadership

Client relationship management

P&L ownership

Budgeting

Education

Bachelor’s degree

Tools

MS Office (Word/Outlook/Excel/PowerPoint)

Visio

SharePoint

Teams

Job description

JOB SUMMARY:

The Program Manager (PM) serves as the Security Advisor for the client and provides strategic direction and leadership for the assigned account/s. The PM will have full responsibility for the overall account strategy and management, including the creation and execution of a security program strategy, manage and align Securitas and Client/s goals, and profitability of the account. Proactive account management that includes consistency across footprint, refinement and improvement and processes, and resolves issues with recommendations to avoid reoccurring issues in the future.

Distinguishing Characteristics:

This job description applies only to administrative employees in salaried supervisory positions that manage a specific account (work unit), performing the routine duties of subordinates no more than 40% of the time.

ESSENTIAL FUNCTIONS:

• • The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• • Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
• • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

Directs or completes tasks associated with these areas of responsibilities:

1. Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned account/s; engaged in improving and evolving the security program and leadership to assigned account/s.

2. Full P&L ownership; analyzes operational and financial indicators to continuously improve overall performance.

3. Coordinates activity and informs Global Clients Americas Program Director (GCA PD), to provide highest level of service for client; implements programs and initiatives. Evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.

4. Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; implements and manages global safety programs; coordinates with client to support special events or emergency coverage as needed.

5. Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business.

6. Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs. Builds and facilitates teamwork and partnerships and the implementation of progressive change.

7. Addresses any actual or potential problems; coordinates global RFI and global RFP responses for assigned client/s as required, including the development of pricing models and strategies, coordinates pricing information from all regions.

8. Meets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio.

9. Manages in client strategic budget preparation for guard services and security system deployments.

10. Leads the client in the evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment.

11. Develops global service network for client locations and establishes strong relationships with Securitas and with alliance partners; Coordinates, monitors and evaluates global service delivery; develops global best practices; applies GCA model to global service delivery.

12. Innovates to improve current working practices, products, and technologies to provide business opportunities and results; achieves results by setting goals using quality planning, analysis, and decision making; Takes initiative to identify current and potential problems and determines the best solution.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience:

Bachelor’s Degree preferred and a minimum of 5 years of progressively responsible management experience in business management or a closely related field.

Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint.

Working knowledge of Microsoft Office applications including Visio, SharePoint and Teams.

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Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].