Security Problem Management Lead

Relha LLC; Virginia, Northern (IL, KY); Hybrid; USD 197,000 - 314,000; Full time

Job summary

Salesforce is seeking a Security Problem Management Principal to lead the end-to-end lifecycle of security problem management across Security, Engineering, Infrastructure, Product, and Risk teams. You will identify recurring incidents, perform root-cause analyses, and drive preventive actions with accountability and governance.

The ideal candidate has over 10 years in cybersecurity disciplines, strong program-management skills, and the ability to translate technical findings into business risk

Qualifications

• 10+ years of experience in cybersecurity, security operations, incident response, problem management, risk management, reliability engineering, or related discipline.
• Strong understanding of security incidents, vulnerabilities, controls, threat scenarios, and technical risk.
• Experience facilitating root-cause analyses or post-incident reviews.
• Ability to translate complex technical findings into clear business risks, decisions and actions.
• Strong program-management skills including ownership tracking, prioritization, dependency management, and executive communication.

Responsibilities

• Own the end-to-end security problem management lifecycle from identification through closure and validation.
• Identify recurring incidents, control failures, vulnerabilities, and operational trends needing deeper investigation.
• Facilitate root-cause analyses and post-incident reviews using structured methods.
• Create and maintain high-quality problem records with impact, root cause, risk, actions, owners, and deadlines.
• Partner with incident response teams to transition significant incidents into formal investigations.
• Develop metrics and reporting for senior leadership on recurrence, remediation aging, and risk reduction.

Skills

Cybersecurity

Security operations

Incident response

Problem management

Risk management

Reliability engineering

Executive communication

Cross-functional collaboration

Blameless culture

Tools

Case-management systems

Work-tracking tools

Dashboards

Job description

Salesforce is seeking a Security Problem Management Principal to lead the end-to-end lifecycle of security problem management across Security, Engineering, Infrastructure, Product, and Risk teams. You will identify recurring incidents, perform root-cause analyses, and drive preventive actions with accountability and governance.

The ideal candidate has over 10 years in cybersecurity disciplines, strong program-management skills, and the ability to translate technical findings into business risk