Security Patrol & Guest Experience Specialist

Mall-of-America; Minneapolis (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Mall of America is seeking a Security Officer to ensure guest safety, protect property, and provide exceptional service across the shopping campus. You will patrol by foot or vehicle, respond to emergencies, assist guests, and enforce mall policies with professionalism.

Requirements include a high school diploma, 18+ years old, valid driver's license, CPR/First Aid training preferred, and the ability to stay calm under pressure. The role offers flexible hours, including weekends and holidays.

Qualifications

• High School diploma or equivalent.
• Must be at least 18 years of age.
• Must possess a valid driver’s license.
• CPR and First Aid training preferred and able to perform CPR on all body types.
• Strong listening and written and verbal communication skills.
• Rigorous 120 hour in-house physical and skills training program.
• Officers must withstand a full five-second exposure to a CEW and exposure to pepper spray.
• Able to remain calm in stressful situations utilizing rational thinking and decision making skills.
• Maintain an adequate level of physical fitness to perform duties effectively.
• Basic knowledge of federal, state, and local law preferred.
• Training as a first responder, EMT, or Paramedic preferred.
• Military or law enforcement experience preferred.
• Prior security experience preferred.

Responsibilities

• Patrol Mall of America common and restricted areas.
• Deter unwanted behavior by maintaining a highly visible patrol presence.
• Assist guests with questions including directions and locating lost people or vehicles.
• Provide excellent guest service and maintain a professional, friendly manner.
• Respond to emergency calls including medical emergencies, combative or disorderly guests, intoxicated persons, and motor vehicle accidents.
• Arrest disorderly or combative guests.
• Maintain confidentiality per MOA policy.
• Adapt to varying situations with emphasis on safety of property, staff, and guests.
• Write detailed incident, accident or personal injury reports.
• May conduct crowd control, VIP protection, or monitoring access at events.
• Utilize radio communications with Dispatch and Supervisors.
• Request Police, Fire, and EMS as necessary.
• Conduct periodic safety and fire equipment inspections.
• Issue parking violations and direct traffic as assigned.
• Deescalate upset guests.
• Assist tenants with loss prevention and safety awareness.
• Monitor safety practices among staff and tenants and report hazards.

Skills

Minimum age 18

Driver's license

CPR & First Aid

Communication skills

Physical fitness

Training (120 hours)

Calm under pressure

Legal knowledge (basic)

First responder training

Security experience

Military/law enforcement experience

Education

High School diploma or equivalent

Job description

Mall of America is seeking a Security Officer to ensure guest safety, protect property, and provide exceptional service across the shopping campus. You will patrol by foot or vehicle, respond to emergencies, assist guests, and enforce mall policies with professionalism.

Requirements include a high school diploma, 18+ years old, valid driver's license, CPR/First Aid training preferred, and the ability to stay calm under pressure. The role offers flexible hours, including weekends and holidays.