Guest Services Representative - Part Time

Crayola Experience; BLOOMINGTON (MN); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Team discounts

Ride passes

Health benefits

Tuition reimbursement

Job summary

Mall of America is seeking a Guest Services Representative (Part Time) to greet visitors, answer questions, and provide top-notch service at the guest services locations in Bloomington, MN. You will assist with directions, rentals, and problem solving to ensure a positive guest experience.

Ideal candidates have excellent listening and communication skills, cash handling experience, and a willingness to work flexible shifts including holidays and weekends.

Qualifications

• Excellent listening and written and verbal communications skills.
• Prior guest service experience is preferred.
• Prior cash handling experience is preferred.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Provide prompt and courteous service to callers and visitors at guest service locations.
• Greet guests professionally, uncover needs, and problem-solve.
• Assist guests with equipment rentals, directions, and general Mall questions.
• Guide guests with trip planning and local area recommendations.
• Resolve guest concerns using available resources and maintain calm demeanor.
• Handle cash transactions accurately at Mall point of sale systems.

Skills

Active listening

Verbal communication

Written communication

Cash handling

Microsoft Office

Teamwork

Customer service

Adaptability

Tools

Microsoft Office Suite

Job description

Guest Services Representative - Part Time

60 E Broadway, Bloomington, MN 55425, USA

Job Description

PURPOSE: To act as an ambassador of Mall of America and provide solutions and support to guests so they have a positive experience in and around the Mall.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Provide all callers and visitors to the guest service locations with prompt and courteous service.
• Greet guests in a professional manner, uncover the guests’ needs, and problem solve with them.
• Assist guests with equipment rentals, Mall directions, and general questions about Mall of America.
• Assist guests with trip planning, including giving guidance about the Mall and surrounding area.
• Utilize all resources available to fully resolve guests’ concerns.
• Able to accurately perform cash handling procedures, including returns and other transactions, on Mall of America point of sale systems.
• Assist guests in-person at desks, on the phone, and online chat.
• Actively listen and respond to guest concerns while maintaining a professional and calm demeanor.
• Communicate clearly while working in a team environment.
• Ensure overall cleanliness and safety of the work area, equipment, and rentals.
• Follow Mall of America procedure to properly catalog and organize lost and found items.
• Switch and reprioritize tasks based on guest and business need.
• Persistently troubleshoot and problem solve while working on difficult tasks.
• Cross train with other Mall departments and regularly be assigned to assist as needed.
• Work a flexible shift, holidays, events, weekends, and high demand days.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be at least 16 years of age.
• Excellent listening and written and verbal communicationskills.
• Previous guest service experience preferred.
• Previous cash handling experience preferred.
• Strong drive to provide excellent guest experiences and promote MOA LOVE! moments.
• Proficiency in Microsoft Office Suite.
• Basic computer literacy skills.
• Able to adapt to varying situations on a day-to-day basis.

PHYSICAL JOB REQUIREMENTS:

While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include frequent close vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli. Team member must be able to look at and focus on computer screens for extended periods of time.

• Walk: Occasionally, about 50% of the time
• Stand: Frequently, about 75% of the time
• Sit: Infrequently, about 25% of the time
• Bend/Stoop: Occasionally, about 50% of the time
• Kneel/Squat: Infrequently, about 25% of the time
• Reach Above Shoulders: Infrequently, about 25% of the time
• Lift: Infrequently, about 25% of the time
• Push/Pull: Occasionally, about 50% of the time
• Twist: Infrequently, about 25% of the time
• Move: Occasionally, about 50% of the time
• Carry, up to 15lb: Infrequently, about 25% of the time
• Dexterity: Continuously, about 90% of the time
• Use of at least one hand

Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass . Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one’s care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America®