Mall Security Patrol & Guest Safety Expert

Crayola Experience; BLOOMINGTON (MN); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Team member discounts

Free ride passes

Tuition reimbursement

Metro Pass

Job summary

Mall of America is seeking a dedicated Security Officer to protect guests, tenants and staff while delivering exceptional service in emergencies. Responsibilities include patrolling MOA areas, responding to calls, detaining disorderly individuals, writing detailed reports, and coordinating with police, fire and EMS as needed.

Qualifications include a high school diploma or equivalent, minimum age 18, valid driver's license, and CPR/First Aid training preferred.

Qualifications

• High School diploma or equivalent.
• Must be at least 18 years of age.
• Must possess a valid driver's license.
• CPR and First Aid training preferred and able to perform CPR on all body types.
• Strong listening and written and verbal communication skills.
• Official EMT/Paramedic or law enforcement background preferred.
• Military or security experience preferred.

Responsibilities

• Patrol Mall of America common and restricted areas by foot or vehicle.
• Deter unwanted behavior by maintaining a highly visible patrol presence.
• Assist guests with questions including giving directions and locating lost people or vehicles.
• Provide excellent guest service and maintain a professional, friendly manner in challenging situations.
• Appropriately respond to emergency calls including medical emergencies, combative or disorderly guests, intoxicated persons, addressing persons committing illegal acts, and motor vehicle accidents.
• Arrest disorderly or combative guests.
• Maintain a high level of confidentiality, following MOA policy for sharing information when needed.
• Adapt and respond to varying situations and circumstances, with an emphasis on safety of Mall property, team members, and guests.
• Write detailed and accurate reports as required, including incident, accident or personal injury reports.
• May be assigned to special events, conducting crowd control, VIP protection, or stationary posts monitoring access to restricted areas.
• Utilize radio for clear and detailed communication with Dispatch, Supervisors, and other relevant staff.
• Request Police, Fire, and EMS services as necessary.
• Conduct periodic safety and fire equipment inspections.
• Issue parking violation tickets, conduct traffic direction as assigned.
• Deescalate situations when faced with upset guests.
• Assist tenants with loss prevention, safety awareness, and disorderly guest incidents as directed.
• Monitor safety awareness practices among Mall staff and tenants and promptly identify and report any hazardous conditions according to procedure.
• Regularly carry equipment including handcuffs, pepper spray, tactical baton, and a conducted electrical weapon (CEW).
• Work a flexible schedule, including weekends, holidays, high volume days, mandatory overtime, and short notice special events.
• Additional duties as assigned.

Skills

Communication skills

CPR/First Aid

Calm under pressure

Decision making

De-escalation

Education

High School diploma or equivalent

Job description

Mall of America is seeking a dedicated Security Officer to protect guests, tenants and staff while delivering exceptional service in emergencies. Responsibilities include patrolling MOA areas, responding to calls, detaining disorderly individuals, writing detailed reports, and coordinating with police, fire and EMS as needed.

Qualifications include a high school diploma or equivalent, minimum age 18, valid driver's license, and CPR/First Aid training preferred.