Security Ops Manager: Lead Multi-Account Ops

Security Management Innovation; Florida; On-site; USD 60,000 - 80,000; Full time

Job summary

SMI Security in South Florida seeks an experienced Security Operations Manager to oversee multiple client accounts, ensure staffing and service quality, and drive operational efficiency. This hands-on leader will coach teams, handle incidents, and maintain compliance with Florida regulations.

The role requires 5+ years in security or operations management, supervision of officers, and bilingual English/Spanish. Competitive base pay with overtime bonus potential is offered.

Qualifications

• 5+ years operations management experience in security.
• Experience supervising security officers and supervisors.
• Strong communication and organizational skills.

Responsibilities

• Manage daily security operations across multiple client accounts.
• Ensure posts are properly staffed and operational.
• Conduct scheduled and unscheduled site inspections.
• Supervise Site Supervisors, Shift Supervisors, and Security Officers.
• Manage staffing, scheduling, attendance, and callouts.
• Collaborate with Recruiting and HR to maintain staffing levels.
• Monitor overtime with a target of under 5%.
• Build strong client relationships and respond to concerns.
• Handle security incidents, investigations, and corrective actions.
• Ensure compliance with SMI policies, client requirements, and Florida regulations.
• Provide coaching, training, and performance management.
• Prepare staffing, overtime, incident, inspection, and performance reports.

Skills

Staff Management

Communication

Organization

Problem Solving

Spanish

On-call Availability

Travel to Locations

Job description

SMI Security in South Florida seeks an experienced Security Operations Manager to oversee multiple client accounts, ensure staffing and service quality, and drive operational efficiency. This hands-on leader will coach teams, handle incidents, and maintain compliance with Florida regulations.

The role requires 5+ years in security or operations management, supervision of officers, and bilingual English/Spanish. Competitive base pay with overtime bonus potential is offered.