Security Operation Manager

Security Management Innovation; Florida; On-site; USD 60,000 - 80,000; Full time

Job summary

SMI Security in South Florida seeks an experienced Security Operations Manager to oversee multiple client accounts, ensure staffing and service quality, and drive operational efficiency. This hands-on leader will coach teams, handle incidents, and maintain compliance with Florida regulations.

The role requires 5+ years in security or operations management, supervision of officers, and bilingual English/Spanish. Competitive base pay with overtime bonus potential is offered.

Qualifications

• 5+ years operations management experience in security.
• Experience supervising security officers and supervisors.
• Strong communication and organizational skills.

Responsibilities

• Manage daily security operations across multiple client accounts.
• Ensure posts are properly staffed and operational.
• Conduct scheduled and unscheduled site inspections.
• Supervise Site Supervisors, Shift Supervisors, and Security Officers.
• Manage staffing, scheduling, attendance, and callouts.
• Collaborate with Recruiting and HR to maintain staffing levels.
• Monitor overtime with a target of under 5%.
• Build strong client relationships and respond to concerns.
• Handle security incidents, investigations, and corrective actions.
• Ensure compliance with SMI policies, client requirements, and Florida regulations.
• Provide coaching, training, and performance management.
• Prepare staffing, overtime, incident, inspection, and performance reports.

Skills

Staff Management

Communication

Organization

Problem Solving

Spanish

On-call Availability

Travel to Locations

Job description

SMI Security - Security Operations Manager

Salary: $60,000 Base Salary + Overtime Performance Bonus
Employment Type: Full-Time
Location: South Florida
Reports To: Senior Operations Management

Position Overview:

SMI Security is seeking an experienced, hands-on Security Operations Manager to oversee multiple security accounts and ensure quality service, proper staffing, client satisfaction, and operational efficiency.

Key Responsibilities:

• Manage daily security operations and multiple client accounts.
• Ensure all posts are properly staffed and operational.
• Conduct scheduled and unscheduled site inspections.
• Supervise Site Supervisors, Shift Supervisors, and Security Officers.
• Manage staffing, scheduling, attendance, and callouts.
• Work with Recruiting and HR to maintain proper staffing levels.
• Monitor and control overtime, with a target of under 5%.
• Build strong client relationships and respond to concerns.
• Handle security incidents, investigations, and corrective actions.
• Ensure compliance with SMI policies, client requirements, and Florida security regulations.
• Provide coaching, training, and performance management.
• Prepare staffing, overtime, incident, inspection, and performance reports.

Required Qualifications:

• Valid Florida Class D Security License.
• Valid Florida Driver License.
• Reliable transportation.
• Previous security management or operations management experience.
• Experience supervising Security Officers and Supervisors.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple accounts and work flexible hours.
• Ability to travel between assigned client locations.

Bilingual English/Spanish is a plus.

What SMI Is Looking For:

SMI is looking for a hands-on leader who takes ownership, understands field operations, holds employees accountable, builds strong client relationships, solves problems quickly, and knows how to control staffing and overtime.

Compensation:

$60,000 Base Salary + Overtime Performance Bonus

Qualified managers may earn an additional performance bonus for maintaining assigned operations below the 5% overtime target, subject to SMI requirements and management approval.

Application Question(s):

• “Are you willing and able to be on call 24/7 as required by the position?”

Experience:

• Operations management: 5 years (Required).
• Security: 5 years (Required).
• Supervising: 5 years (Required).

Language:

• Spanish (Required).
• English (Required).

License/Certification:

• Class D (Required).
• Driver license (Required).