Security Operator Center Operator I

constelliscareers; Bothell (WA); On-site; USD 45,000 - 50,000; Full time

Job summary

Constellis seeks a vigilant Operator (Level 1) to monitor VSS, alarm systems, and access control, coordinating dispatch and incident response. You will maintain daily logs, analyze activity, and report patterns to supervisors.

You will work rotating shifts to assure 24/7 SOC coverage and draft SOPs to improve monitoring, incident detection, and management. Strong English communication is required, with experience in security environments.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 2 years in security environment or dispatch center.
• Proficient written and oral communications in English.
• Clear and concise communication under stress.
• Proficiency in MS Office; SharePoint a plus.
• Ability to handle confidential information.
• Physical ability to lift up to 10 pounds.
• Meet all physical and psychological standards per contract.

Responsibilities

• Provide 24/7 coverage through rotating shifts for SOC.
• Dispatch security personnel; ensure rapid response.
• Administer VSS, access control software with SOC team.
• Draft and update SOC SOPs and incident workflows.
• Communicate clearly in stressful situations, written or verbal.
• Produce incident reports and BOLO flyers for threats.
• Assist with access control procedures and reports.
• Observe patterns and coordinate security monitoring actions.
• Monitor cameras, identify and predict suspicious activity.
• Utilize VSS, access control and alarm systems daily.
• Maintain shift activity logs and notes from partners.

Skills

English communication

Discretion & confidentiality

MS Office proficiency

Radios/communications

Education

High School diploma or equivalent

Bachelor's degree preferred in relevant field

Tools

Lenel

Genetec

PSIMS

MS Office

SharePoint

Job description

POSITION SUMMARY

The Operator (Level 1) is a Video Surveillance Systems (VSS), alarm monitoring, and dispatch professional. The Operator (Level 1) will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their Supervisor regarding their observations. The Operator (Level 1) must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Operator (Level 1) must be organized and maintain daily logs of activities from security cameras and security teams.

PAY TRANSPARENCY/COMPENSATION

$33.57 per hour

RESPONSIBILITIES

• Work rotating shifts to ensure 24/7 coverage for the SOC.
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
• Serve as an administrator for VSS and alarm monitoring/access control software in coordination with other SOC personnel.
• Draft, develop, and update SOC SOPs, processes and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Communicate verbally or in writing in a clear and concise manner while in stressful situation.
• Produce suspicious/criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership.
• Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against Clients with malicious intent or who pose a threat to Clients’ properties and personnel.
• Provide assistance with access control, access card procedures, access control reports, Lenel reports and VSS investigations.
• Observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams.
• Monitor cameras and identify and predict suspicious/criminal activity.
• Use multiple sources to identify and analyze potential risks, business opportunities and/or threats to Clients’ corporate critical infrastructure: its employees, customers, reputation, assets and executives.
• Utilize VSS, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics)) on a daily basis.
• Maintain a log of all rotating shifts’ activities including notifications from security partners.
• Deliver concise and effective information in order to inform and direct security responders and dispatch security elements to areas of concern.
• Understand the operation of all communications and information technology hardware, software and firmware utilized to perform security monitoring functions, including radio transmissions and using notification platforms.
• Take responsibility for all assigned tasks.
• Other services and support as needed

QUALIFICATIONS

• Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements.
• Must have a minimum of 2 years of experience working in a security environment or dispatch center.
• Proficient written and oral communications skills in the English language
• Effective writer, verbal communicator, and proficient with English composition.
• Ability to communicate, verbally or in writing, in a clear and concise manner while in stressful situations
• Proficiency in MS Office applications; experience with Microsoft SharePoint is a plus
• Proven ability to work with highly confidential/proprietary information.
• Able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
• Must meet all physical and psychological standards as required by the contract.

PREFERRED QUALIFICATIONS

• A Bachelor's Degree or equivalent experience in any relevant field (e.g., Security Studies, Law Enforcement, Intelligence, Political Science or International Affairs)
• Trained in or familiar with Intelligence, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
• Radio transmission experience

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.