Security Operations Center Operator II

Constellis; Bothell (WA); Hybrid; USD 50,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible compensation package

Job summary

Constellis seeks an Operator (Level 2) for its Security Operations Center in Washington. You will monitor video surveillance, alarms, and access control, analyze data, and coordinate dispatch of security teams. Train operators, develop SOPs, and report incidents to the supervisor to ensure rapid responses.

The role requires 2+ years in security or dispatch, proficiency with VSS/VMS/ACS software, and the ability to work rotating shifts for 24/7 coverage. Local travel may be requested.

Qualifications

• Minimum high school diploma or equivalent.
• At least 2 years security or dispatch experience.
• Strong English written and verbal communication.
• Ability to communicate clearly under stress.
• Experience with VSS and alarm monitoring software.
• Proficiency with MS Office and SharePoint is a plus.
• Familiarity with Lenel, Genetec, PSIMS is preferred.
• Ability to handle confidential information.

Responsibilities

• Provide 24/7 SOC coverage on rotating shifts.
• Act as senior operator during assigned shift and train others.
• Ensure rapid dispatch of security personnel.
• Maintain SOC SOPs and incident reports.
• Oversee VSS, ACS, and access control software administration.
• Produce intelligence reports for leadership.

Skills

English proficiency

Analytical skills

Communication under stress

Documentation

Education

High School diploma or equivalent

Tools

VSS software

VMS

ACS systems

Lenel

Genetec

PSIMS

MS Office

SharePoint

Job description

The Operator (Level 2) is a Video Surveillance Systems (VSS), alarm monitoring, and dispatch professional. The Operator (Level 2) will serve as a senior Operator in the SOC and assist the Supervisor with systems administration, system training, incident reporting, development of SOPs, enforcement, and updates. The Operator (Level 2) will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their Supervisor regarding their observations. The Operator (Level 2) must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams.

COMPENSATION

$42.92/hr

RESPONSIBILITIES

• Work rotating shifts to ensure 24/7 coverage for the SOC.
• Serve as the senior Operator during the assigned shift.
• Train newly-hired Operators.
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
• Serve as an administrator for VSS and alarm monitoring/access control software in coordination with other SOC personnel.
• Assist the Supervisor with the consolidation, production, and review of incident reporting products for delivery to higher-level supervisors and Client leadership.
• Draft, develop, and update SOC SOPs, processes and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Assist the Supervisor with the enforcement of SOPs and automated systems to allow other Operators to provide proper oversight and guidance to security personnel during security events.
• Communicate verbally or in writing in a clear and concise manner while in stressful situation.
• Produce suspicious/criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership.
• Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against Clients with malicious intent or who pose a threat to Clients’ properties and personnel.
• Act as the subject matter expert and provide oversight on security-related technology systems, including, but not limited to, Video Surveillance Systems (VSS), Video Management Systems (VMS), Access Control Systems (ACS) and information management.
• Provide assistance with access control, access card procedures, access control reports, Lenel reports and VSS investigations.
• Observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams.
• Monitor cameras and identify and predict suspicious/criminal activity.
• Use multiple sources to identify and analyze potential risks, business opportunities and/or threats to Clients’ corporate critical infrastructure: its employees, customers, reputation, assets and executives.
• Assist Supervisors to develop and produce intelligence-driven support products that assess risk and analyze data/information to mitigate vulnerabilities to Clients’ assets, operations, strategy, and brand reputation.
• Utilize VSS, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics)) on a daily basis.
• Maintain a log of all rotating shifts’ activities including notifications from security partners.
• Deliver concise and effective information in order to inform and direct security responders and dispatch security elements to areas of concern.
• Understand the operation of all communications and information technology hardware, software and firmware utilized to perform security monitoring functions, including radio transmissions and using notification platforms.
• Take responsibility for all assigned tasks.
• Maintain inventory of SOC supplies and submit requests to the Supervisor.
• Other services and support as needed

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.

Must meet all physical and psychological standards as required by the contract.

Local travel or participation in shift work may be requested.

QUALIFICATIONS

• Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements.
• Must have a minimum of 2 years of experience working in a security environment or dispatch center.
• Proficient written and oral communications skills in the English language
• Effective writer, verbal communicator, and proficient with English composition.
• Ability to communicate, verbally or in writing, in a clear and concise manner while in stressful situations
• Experience using VSS and alarm monitoring software in coordination with a communications center or Security Operations Center is a plus
• Proficiency in MS Office applications; experience with Microsoft SharePoint is a plus
• Strong analytic, oral, and written presentation skills to include the ability to deliver communications centered on a target audience.
• Proven ability to work with highly confidential/proprietary information.
• Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.

PREFERRED QUALIFICATIONS

• A Bachelor's Degree or equivalent experience in any relevant field (e.g., Security Studies, Law Enforcement, Intelligence, Political Science or International Affairs)
• Trained in or familiar withIntelligence, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
• 3 or more years of radio transmission experience
• 5 or more years of military, law enforcement, government or private security experience, with honorable discharge or separation

BENEFITS

Constellisoffers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Company Info

In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers. For more information, visit www.constellis.com

EEOC Statement

Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.

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In compliance with the ADA Amendments Act (ADAAA), should you have a disability, you can request an accommodation upon hire by Constellis or one of our companies.