Security Operator Center Operator I

Constellis; Bothell (WA); Hybrid; USD 40,000 - 54,000; Full time

Job summary

Constellis operates a 24/7 Security Operations Center (SOC) where the Operator (Level 1) monitors cameras, access control, and events. You will analyze data and coordinate with supervisors to dispatch security responses and maintain daily activity logs.

This role requires at least a high school diploma, 2 years in security/dispatch, and strong English communication under stress. Proficiency in MS Office and exposure to Lenel/Genetec is favored.

Qualifications

• High School diploma or equivalent from a U.S. Accredited School; foreign education evaluated to meet U.S. requirements.
• Minimum 2 years of experience in a security environment or dispatch center.
• Proficient written and oral communications in English.
• Ability to communicate clearly in stressful situations.
• Proficiency with MS Office; SharePoint is a plus.
• Able to handle confidential information.

Responsibilities

• Monitor 24/7 coverage for the SOC by rotating shifts.
• Dispatch security personnel quickly to incidents.
• Administer VSS, access control, and alarm monitoring software.
• Draft, update, and improve SOC SOPs and processes.
• Communicate clearly in stressful situations.
• Produce incident reports for leadership.
• Create BOLO flyers for threats to clients.
• Assist with access control procedures and Lenel reports.
• Observe activity patterns and coordinate monitoring responses.
• Monitor cameras to identify and predict suspicious activity.
• Use multiple sources to identify risks to clients’ assets and personnel.
• Daily use of VSS, access control, and PSIMS software.
• Maintain shift activity logs and notifications.
• Inform and direct security responders effectively.
• Understand IT hardware/software used for security monitoring.
• Take responsibility for assigned tasks.
• Provide other services and support as needed.

Skills

MS Office

English proficiency

Stressful situation communication

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Lenel

Genetec

PSIMS

MS SharePoint

Job description

The Operator (Level 1) is a Video Surveillance Systems (VSS), alarm monitoring, and dispatch professional. The Operator (Level 1) will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their Supervisor regarding their observations. The Operator (Level 1) must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Operator (Level 1) must be organized and maintain daily logs of activities from security cameras and security teams.

PAY TRANSPARENCY/COMPENSATION

$33.57 per hour

RESPONSIBILITIES

• Work rotating shifts to ensure 24/7 coverage for the SOC.
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
• Serve as an administrator for VSS and alarm monitoring/access control software in coordination with other SOC personnel.
• Draft, develop, and update SOC SOPs, processes and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Communicate verbally or in writing in a clear and concise manner while in stressful situation.
• Produce suspicious/criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership.
• Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against Clients with malicious intent or who pose a threat to Clients’ properties and personnel.
• Provide assistance with access control, access card procedures, access control reports, Lenel reports and VSS investigations.
• Observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams.
• Monitor cameras and identify and predict suspicious/criminal activity.
• Use multiple sources to identify and analyze potential risks, business opportunities and/or threats to Clients’ corporate critical infrastructure: its employees, customers, reputation, assets and executives.
• Utilize VSS, access control and alarm monitoring software and systems ( Intellicene , CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics)) on a daily basis.
• Maintain a log of all rotating shifts’ activities including notifications from security partners.
• Deliver concise and effective information in order to inform and direct security responders and dispatch security elements to areas of concern.
• Understand the operation of all communications and information technology hardware, software and firmware utilized to perform security monitoring functions, including radio transmissions and using notification platforms.
• Take responsibility for all assigned tasks.
• Other services and support as needed

QUALIFICATIONS

• Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements.
• Must have a minimum of 2 years of experience working in a security environment or dispatch center.
• Proficient written and oral communications skills in the English language
• Effective writer, verbal communicator, and proficient with English composition.
• Ability to communicate, verbally or in writing, in a clear and concise manner while in stressful situations
• Proficiency in MS Office applications; experience with Microsoft SharePoint is a plus
• Proven ability to work with highly confidential/proprietary information.
• Able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
• Must meet all physical and psychological standards as required by the contract.

PREFERRED QUALIFICATIONS

• A Bachelor's Degree or equivalent experience in any relevant field (e.g., Security Studies, Law Enforcement, Intelligence, Political Science or International Affairs)
• Trained in or familiar with Intelligence , Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Company Info

In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers. For more information, visit www.constellis.com

EEOC Statement

Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.

Equal Opportunity Employer – Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability, you can request an accommodation upon hire by Constellis or one of our companies.