Security Operations & VIP Concierge Lead

Marksman Security Corporation; Culver City (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid training

401(k)

Career advancement opportunities

LMS-based training

Job summary

Marksman Security Corporation in Culver City is seeking a Shift Supervisor Operations to lead and coach Shift Supervisors, oversee badging, VIP concierge, and events, while ensuring quality and client satisfaction.

You will manage staffing, incident response, training, and equipment readiness, partnering with client representatives to deliver secure, professional service across multiple sites.

Responsibilities

• Provide leadership, coaching, and accountability for Shift Supervisors.
• Ensure consistent operational execution, incident management, post checks, and quality assurance.
• Monitor operational performance, identify gaps, implement corrective actions, and validate followthrough.
• Track, validate, and report operational metrics and performance indicators.
• Maintain a strategic 'balcony view' while remaining engaged in day-to-day operations.
• Oversee daily badging operations and related documentation.
• Coordinate VIP concierge operations including executive visits and stakeholder coordination.
• Lead the planning, coordination, and execution of screenings, premieres, and talent events.
• Serve as a trusted point of contact for client-facing communications.
• Identify training needs and facilitate in-service training.
• Maintain readiness of equipment and security devices.
• Oversee incident debriefs and implement corrective actions.

Skills

Leadership

Operations management

Client relationship management

Communication

Mentoring

Tools

Open Gate

Yondr pouches

Wands

Monoculars

Security devices

Job description

Marksman Security Corporation in Culver City is seeking a Shift Supervisor Operations to lead and coach Shift Supervisors, oversee badging, VIP concierge, and events, while ensuring quality and client satisfaction.

You will manage staffing, incident response, training, and equipment readiness, partnering with client representatives to deliver secure, professional service across multiple sites.