Security Operations & Training Supervisor

Securitas Inc.; Carolina (PR); On-site; USD 60,000 - 90,000; Full time

Job summary

Securitas USA is seeking an Assistant Security Director to support the Account Manager in supervising training and daily security operations at the assigned post, ensuring adherence to post orders, client requirements, and internal policies.

You will mentor shift supervisors and officers, manage post orders, coordinate onboarding, prepare logs and reports, handle incident response, and maintain client relations while ensuring safety and compliance.

Qualifications

• Minimum high school diploma; some college preferred.
• 3-5 years of professional security, law enforcement, or military experience.
• Experience in scheduling or operations is advantageous.

Responsibilities

• Assist the Account Manager in coordinating technical and managerial security contract execution.
• Serve as first point of contact for shift supervisors or officers; address performance and operational needs.
• Maintain post order manuals; keep site organized and clean.
• Assist with interviewing and onboarding; conduct on-the-job training and emergency protocol reviews.
• Oversee security reports, logs, and shift handovers; ensure timely documentation.
• Manage sub-units like fire control room and loading docks; generate work orders for coverage.
• Respond to minor incidents; ensure proper action and notify relevant parties.
• Identify personnel issues and elevate to Account Manager or Field Supervisor; assist investigations.
• Recommend counseling or disciplinary actions under HR guidance.
• Respond to site emergencies; maintain client relationships through proactive support.
• Occasionally perform security duties (up to 50% of hours) as needed.

Skills

Organizational skills

Multitasking

Communication skills

Coaching & training

Reporting

Customer focus

Emergency response

Education

High school diploma

Some college

Tools

Microsoft Office

Email proficiency

Job description

Securitas USA is seeking an Assistant Security Director to support the Account Manager in supervising training and daily security operations at the assigned post, ensuring adherence to post orders, client requirements, and internal policies.

You will mentor shift supervisors and officers, manage post orders, coordinate onboarding, prepare logs and reports, handle incident response, and maintain client relations while ensuring safety and compliance.