Strategic Security Director, Client & Operations Leader

Securitas USA; Miami (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Securitas USA is seeking a Security Account Manager to oversee security services for an assigned account, including client service, problem resolution, and post orders. The role emphasizes staffing, scheduling, supervision, training, and coordination with client representatives to ensure high-quality service, budget adherence, and proactive risk management.

This position may involve coordinating with field managers, conducting site visits, and ensuring compliance with company policies and safety

Responsibilities

• Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments and surveys; reviews and updates post orders.
• Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.
• Assists in development and administration of budget in relation to assigned account.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios and other supplies and equipment; maintains and submits payroll records and other associate and business information.

Job description

Securitas USA is seeking a Security Account Manager to oversee security services for an assigned account, including client service, problem resolution, and post orders. The role emphasizes staffing, scheduling, supervision, training, and coordination with client representatives to ensure high-quality service, budget adherence, and proactive risk management.

This position may involve coordinating with field managers, conducting site visits, and ensuring compliance with company policies and safety