Security Operations Supervisor – Front Desk & Access

Securitas Inc.; Waukegan (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & 401K

Life, AD&D, & Disability Insurance

Telemedicine

Paid Time Off

Free Uniforms

Paid Training

Weekly Pay

Employee Assistance Program

DailyPay Access

Discounts on Childcare, Pet Care, etc.

Job summary

Securitas USA is seeking a Security Liaison Supervisor to lead on-site security operations in Waukegan, IL. The role focuses on implementing access control, visitor management, and delivering professional reception services with strong customer service standards.

The ideal candidate has supervision experience in security or customer service and possesses excellent communication and organizational skills. This full-time position offers competitive pay and a comprehensive benefits package.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• Previous experience supervisor security officers, reception personnel, or customer service teams preferred.
• Prior law enforcement or military experience a plus!!
• Advanced computer / technology skills needed.
• Must have strong communication, reporting, and organization skills.
• Experience managing staffing scheduled, employee attendance, and timekeeping needed.
• Excellent customer service and team leadership skills required.
• Must be able to develop training programs, conduct performance evaluations, and implement operational improvements.
• Must be able to interact with a wide range of individuals in a highly professional manner.
• Utilize strong conflict resolution and de‑escalation skills to maintain a safe and secure environment on site.
• All candidates must be willing to participate in Securitas’ pre-employment screening process, including drug screen and background investigation.

Responsibilities

• Supervise and support a team of security officers on site.
• Ensure all officers follow post orders and Securitas protocols.
• Communicate routine site visits to evaluate employee performance, operational effectiveness, and compliance with established procedures.
• Develop, maintain, and update employee schedules to ensure appropriate staffing at all assigned locations, and ensure proper site coverage at all times.
• Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
• Respond to incidents and manage emergency situations effectively.
• Train new officers and provide ongoing coaching and feedback.
• Assist in the submission of payroll and personnel information to the company as designated.
• Maintain detailed reports, incident documentation, and daily activity logs.

Skills

Leadership

Customer service

Communication

Organization

Tools

Computer skills

Job description

Securitas USA is seeking a Security Liaison Supervisor to lead on-site security operations in Waukegan, IL. The role focuses on implementing access control, visitor management, and delivering professional reception services with strong customer service standards.

The ideal candidate has supervision experience in security or customer service and possesses excellent communication and organizational skills. This full-time position offers competitive pay and a comprehensive benefits package.