Security Operations Supervisor

Bally; Dover (DE); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

30 days free DART rides for new hires

Job summary

Bally is seeking a Security Supervisor to direct the performance of Security Officers at our Dover location. The role ensures exceptional customer service, proper staffing, and safety compliance, including during peak times and special shifts.

The candidate will manage daily operations, training, evaluations, and documentation, while coordinating with the team to uphold Bally standards and pass regulatory requirements. Weekend, holiday, and night availability is required.

Qualifications

• High School diploma or GED or equivalent experience required, college preferred.
• Must be proficient with Microsoft Office software.
• Must possess superior customer service and leadership skills.
• Must possess superior written and oral communication skills.
• Must be able to solve problems and deal with a variety of situations.

Responsibilities

• Directs and oversees the performance of the Security Officers.
• Ensures that all Security staff provides exceptional customer service.
• Ensures proper staffing coverage during peak hours and critical times.
• Oversees attendance and ensures facility is under control.
• Manages daily drop pick up and armored car detail.
• Responds to security and safety incidents and directs staff accordingly.
• Testifies for Bally’s Dover in legal proceedings as directed.
• Evaluates staff and conducts training, formal and informal.
• Issues discipline and terminate employees as appropriate.
• Oversees performance evaluations and staff development.
• Maintains department records and budget control.
• Develops and implements departmental goals and plans.
• Ensures compliance with laws, regulations and company policies.
• Establishes customer service standards and ensures internal communication.

Skills

Leadership

Customer service

Staff scheduling

Communication

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Bally is seeking a Security Supervisor to direct the performance of Security Officers at our Dover location. The role ensures exceptional customer service, proper staffing, and safety compliance, including during peak times and special shifts.

The candidate will manage daily operations, training, evaluations, and documentation, while coordinating with the team to uphold Bally standards and pass regulatory requirements. Weekend, holiday, and night availability is required.