Scheduling & Operations Specialist

GLOBAL OPS; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Structured weekly schedule

Clear growth pathway

On-site SOC environment

Job summary

GLOBAL OPS is seeking a Scheduling & Operations Specialist in Manhattan, NY. This on-site role supports the Security Operations Center with real-time workforce coordination, attendance monitoring, and escalation handling to maintain coverage reliability across client locations.

Responsibilities include assigning shifts, tracking attendance, and coordinating communications between field teams and leadership.

Qualifications

• 3+ years in scheduling, dispatch, workforce coordination, or similar fast-paced roles.
• Strong organizational and multitasking skills with attention to detail.
• Excellent verbal and written communication abilities; capable of decisive action under pressure.

Responsibilities

• Schedule shifts daily and weekly based on availability and needs.
• Monitor attendance, punctuality, and coverage; adjust plans in real time.
• Coordinate access, visitor verification, and SOC operational updates.
• Escalate incidents promptly and document them accurately.
• Generate shift coverage reports and track attendance trends.

Skills

Scheduling

Dispatch

Coordination

Communication

MS Excel

Tools

Microsoft Excel

Job description

Location: Manhattan, NY
Schedule: Full-Time, 40+ Hours per Week (Fixed Schedule; Includes Weekends)
Work Setting: On-Site (Security Operations Center Environment)
Compensation: $24 - $27 per hour (Based on Experience)
Reports To: Manager, Scheduling & Operations

About the Role

The Scheduling & Operations Specialist serves as a core member of GLOBAL OPS’ Security Operations Center (SOC). This role is responsible for real-time workforce coordination, attendance monitoring, escalation handling, and operational continuity across multiple client locations.

This position is designed for highly organized, decisive professionals who thrive in fast-paced, real-time environments. The Specialist plays a critical role in stabilizing daily field operations, ensuring coverage reliability, and serving as a central coordination point between field teams and leadership.

This is an operational command-support role.

Core Responsibilities

1. Workforce Scheduling & Coordination

• Assign daily and weekly shifts based on availability, qualifications, and operational needs
• Maintain optimal staffing levels while managing overtime exposure
• Communicate schedule updates clearly and promptly
• Make real-time adjustments to staffing plans as conditions change

2. Real-Time Attendance Monitoring

• Track employee attendance and punctuality
• Monitor shift check-ins and verify coverage status
• Identify no-shows or late arrivals immediately
• Coordinate rapid response coverage for call-outs

3. Security Operations Center (SOC) Responsibilities

• Verify visitor access requests in accordance with site protocols
• Grant or deny entry authorization based on established procedures
• Coordinate verification of mail and package inspections when required
• Issue real-time operational updates to field teams and management
• Maintain accurate logs of access decisions, attendance records, and escalations
• Monitor internal systems to ensure continuous operational visibility

4. Escalation & Incident Coordination

• Serve as first point of contact for operational disruptions
• Escalate issues to Company Management when appropriate
• Document incidents and unusual occurrences accurately
• Maintain calm, professional communication during time-sensitive situations

5. Reporting & Documentation

• Maintain detailed scheduling and attendance records
• Generate shift coverage reports
• Track trends in absenteeism and coverage gaps
• Support operational data tracking and improvement initiatives

Qualifications

• 3+ years of experience in scheduling, dispatch, workforce coordination, operations support, or similar fast-paced roles
• Strong organizational and multitasking skills
• Ability to make sound decisions under pressure
• Excellent verbal and written communication skills
• Strong attention to detail
• Proficiency in Microsoft Office (Excel required)
• Experience in private security, logistics, dispatch, or workforce management preferred

Work Environment & Expectations

• On-site role in Manhattan
• 40+ hour structured schedule
• Includes weekend shifts
• Fast-paced, real-time operational environment
• Requires high responsiveness and decision-making ability

What Success Looks Like

• Minimal unfilled shifts
• Rapid response to call-outs
• Accurate and timely documentation
• Professional escalation handling
• Reduced operational disruptions
• Strong collaboration with Field Management

Career Path

Scheduling & Operations Specialist
Senior Scheduling & Operations Specialist
Manager, Scheduling & Operations
Senior Manager

Clear advancement is based on performance, operational maturity, and leadership readiness.

Why Join GLOBAL OPS

• Competitive compensation aligned with NYC market
• Structured weekly schedule
• Clear role boundaries
• Defined growth pathway
• Opportunity to work at the operational core of a growing security organization