Security Operations Manager - Lead Regional Security Ops

Sunstates Security; Cincinnati (OH); On-site; USD 66,600 - 81,400; Full time

Benefits offered by this job

Annual bonus

Vehicle allowance

Mileage reimbursement

Health benefits

401(k) match

Paid time off

Tuition assistance

Job summary

Sunstates Security is seeking an Operations Manager to lead multiple Cincinnati-area accounts, mentoring site security staff and maintaining strong customer relationships. The role focuses on supervision, onboarding, training, and day-to-day operational oversight to ensure service excellence.

The candidate will coordinate payroll and billing, ensure policy compliance, and collaborate with regional leadership to set goals and pursue new business opportunities within a proactive security partner

Qualifications

• Bachelor's degree required with 3+ years in security supervisory roles.
• Strong organizational, leadership, communication, and time management skills.
• Ability to obtain security officer licenses in applicable areas.
• Proficient computer skills including MS Office.
• Valid driver’s license with good driving record.

Responsibilities

• Lead and motivate supervisory staff to oversee day-to-day site security operations.
• Oversee onboarding, hiring, training, licensure, and paperwork for new hires.
• Train supervisors on software, procedures, and company policies; ensure policy adherence.
• Coordinate payroll, billing, accounts receivable, staffing, scheduling, and personnel issues.
• Conduct site visits and audits per Quality Assurance program.
• Collaborate with Regional Manager/Director to set branch goals and share with staff.
• Work with Sales/Marketing to identify and develop new business opportunities.

Skills

Leadership

Communication

Time management

Security industry knowledge

Staff supervision

Education

Bachelor's degree

Tools

MS Office

Job description

Sunstates Security is seeking an Operations Manager to lead multiple Cincinnati-area accounts, mentoring site security staff and maintaining strong customer relationships. The role focuses on supervision, onboarding, training, and day-to-day operational oversight to ensure service excellence.

The candidate will coordinate payroll and billing, ensure policy compliance, and collaborate with regional leadership to set goals and pursue new business opportunities within a proactive security partner