Security Operations Manager (#93)

Sunstates Security; Durham (NC); On-site; USD 50,000 - 55,000; Full time

Job summary

Sunstates Security is seeking an Operations Manager to oversee daily operations in Wilmington, NC. This full-time role requires strong leadership and organizational skills to manage contract sites effectively. The ideal candidate will have prior experience in security management and a commitment to customer service excellence, along with a Bachelor's degree being preferred.

Benefits

Monthly vehicle allowance

Mileage reimbursement

Annual performance-based bonus (up to 10% of base salary)

Medical, dental & vision insurance

401k plan with company match

Generous PTO allowance

Tuition assistance

Qualifications

• 5 or more years of management experience in security, law enforcement, or military.
• Proficient in MS Office and able to work independently.
• Valid driver's license and good driving record.

Responsibilities

• Oversee daily operations across multiple contract sites.
• Train and develop supervisory staff for effective site management.
• Coordinate payroll, billing, and staffing issues.

Skills

Leadership

Communication

Time Management

Organizational Skills

Portfolio Management

Education

Bachelor's Degree from 4 year college/university

Tools

MS Office

Job description

Overview

Join one of the fastest-growing and largest privately-held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments while being recognized by Forbes as one of America’s Best Employers in 2021 and 2022.

At Sunstates Security, we're committed to hiring, developing and retaining a diverse and exceptionally qualified workforce. As a result, our employees are skilled, knowledgeable and dedicated to providing clients with flawless security service and the peace of mind that comes with it. We work hard to recruit and to retain the best and the brightest people for each client and every site location. We instill in our employees the Sunstates promise to provide a safe, disciplined and friendly work environment with an opportunity for career advancement. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Skills / Requirements

Sunstates Security has an immediate opening for a talented and motivated Operations Manager for our Wilmington, NC. The Operations Manager is responsible for the daily functioning of a portfolio of contract sites including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

*Local candidates only as this role must be available to visit client sites in the region.

The ideal candidate will provide leadership to employees and develop and maintain strong relationships with customers.

In addition to a competitive salary of $50,000 - $55,000 with weekly pay, the full compensation package for this position includes:

• A monthly vehicle allowance
• Mileage (paid at current IRS rate)
• An Annual performance-based bonus (up to 10% of base salary)
• Full medical, dental & vision insurance coverage
• 401k plan with company match
• Generous PTO allowance
• Tuition assistance

The Operations Manager will assist in the administration of the region by:

• Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
• Supervising other line managers including but not limited to Site Managers and Site Supervisors.
• Overseeing the employee onboarding process including new hire interviewing, selection of candidates, training and licensure, and new hire paperwork.
• Training subordinate supervisors on software systems, procedural guidelines, and Company policies, and enforcing consistency in policy practice.
• Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues.
• Carrying out site assist visits and audits in accordance with the Quality Assurance program.
• Coordinating with the Regional Manager and Senior Vice President of Operations to establish regional goals and objectives and communicate these with branch staff.
• Working with sales and marketing to identify and develop new business opportunities.

The requirements for the Operations Manager include:

• Bachelor’s degree from a four (4) year college or university is preferred.
• 5 or more years of related management and leadership in the security industry, law enforcement, or military.
• Excellent organizational, leadership, communication, and time management skills.
• Ability to work independently with strong portfolio management skills.
• Computer proficiency with MS Office products.
• Valid driver’s license and good driving record.
• Ability to travel and regularly visit all site locations in the Raleigh-Durham area.
• Flexibility to be on call as needed during all shifts.
• May perform other duties as assigned by Management and in coordination with the Regional Manager.

Education Requirements (All)

Associates Degree
Bachelor's Degree from 4 year college/university

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

• Affordable Care Act compliant Medical Benefits Program
• Dental Insurance Program
• Free Life Insurance
• Disability Insurance
• Paid Time Off & Bereavement Leave
• Paid Holidays
• Direct Deposit or Pay Cards
• Employee Incentives
• Referral Bonuses
• Employee of the Month Award
• Education Reimbursement
• Service Awards
• Employee Involvement Initiatives
• Management Mentoring and Support
• Career Advancement
• 401K program

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, 401K/403b Plan, Educational Assistance, Performance bonus

This job reports to the Regional Director

This is a Full-Time position

Relocation is not provided and travel is required frequently