Security Operations Manager

Cascadia Global Security; Houston (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Employer-Paid Insurance

401(k) Plan

Take-Home Vehicle

Company Expense Account

Growth opportunities

Job summary

Cascadia Global Security in Houston, TX is seeking an experienced Operations Manager to oversee daily security operations, lead personnel, and ensure operational excellence across client locations. The role requires proactive leadership, strong communication, and the ability to independently manage complex operations with minimal supervision.

The ideal candidate will drive performance, uphold safety and regulatory compliance, coordinate staffing and scheduling, and build lasting client

Qualifications

• A minimum of five (5) years of full-time supervisory or management experience is required.
• Proven ability to supervise employees, enforce performance standards, and effectively manage operational teams.
• Exceptional verbal and written communication skills, including the ability to communicate professionally with employees, clients, and executive leadership.
• Demonstrated ability to work independently, prioritize responsibilities, and make sound decisions with minimal supervision.
• Strong organizational, time-management, and multitasking skills.
• Proven experience resolving personnel issues, operational challenges, and workplace conflicts.
• Ability to exercise sound judgment, maintain confidentiality, and demonstrate professionalism in challenging situations.

Responsibilities

• Oversee daily security operations across multiple assigned client sites, ensuring consistent service delivery and compliance with company standards.
• Provide direct leadership, supervision, coaching, and accountability for assigned supervisory and security personnel.
• Establish clear performance expectations and ensure personnel consistently meet operational requirements.
• Maintain proactive and professional communication with clients, employees, supervisors, and executive leadership.
• Independently identify, assess, and resolve operational issues without requiring constant direction or oversight.
• Oversee staffing, scheduling, employee attendance, overtime management, and shift coverage.
• Conduct regular site inspections and evaluate personnel performance, operational effectiveness, and compliance with post orders.
• Address employee performance deficiencies through coaching, corrective action, and appropriate documentation.
• Develop and implement operational improvements that increase efficiency, accountability, and client satisfaction.
• Build and maintain strong client relationships, promptly addressing concerns and identifying opportunities to improve service.
• Monitor operational performance indicators, including staffing coverage, overtime, employee retention, and service quality.
• Assist with recruiting, interviewing, hiring, onboarding, and developing qualified security personnel.
• Ensure compliance with applicable laws, regulations, company policies, and contractual obligations.
• Respond to critical incidents and operational emergencies, providing effective leadership and timely communication.
• Manage resources responsibly while maintaining operational efficiency and financial accountability.
• Provide accurate, timely operational reports and recommendations to executive leadership.

Skills

Leadership

Communication skills

Supervisory experience

Decision making

Time management

MS Office

Driver's license

Travel willingness

Education

Bachelor’s degree in Criminal Justice

Tools

Microsoft Office Suite

Job description

NOW HIRING: OPERATIONS MANAGER

Cascadia Global Security | Texas Operations

Annual Salary: $90,000–$110,000, based on qualifications and experience

Position Type: Full-Time | Management

Position Overview

Cascadia Global Security is seeking an experienced, highly motivated, and results-driven Operations Manager to oversee daily security operations, lead personnel, and ensure operational excellence across assigned client locations.

Exceptional communication skills are the number one requirement for this position. The ideal candidate must be an effective communicator (verbal and written), proven leader, independent decision-maker, and proactive problem-solver who can manage complex operations with minimal supervision.

We are seeking a leader who takes ownership, holds personnel accountable, anticipates operational challenges, and consistently delivers results. This position requires someone who can work independently, exercise sound judgment, and lead by example while maintaining the highest standards of professionalism and service.

Key Responsibilities

• Oversee daily security operations across multiple assigned client sites, ensuring consistent service delivery and compliance with company standards.
• Provide direct leadership, supervision, coaching, and accountability for assigned supervisory and security personnel.
• Establish clear performance expectations and ensure personnel consistently meet operational requirements.
• Maintain proactive and professional communication with clients, employees, supervisors, and executive leadership.
• Independently identify, assess, and resolve operational issues without requiring constant direction or oversight.
• Oversee staffing, scheduling, employee attendance, overtime management, and shift coverage.
• Conduct regular site inspections and evaluate personnel performance, operational effectiveness, and compliance with post orders.
• Address employee performance deficiencies through coaching, corrective action, and appropriate documentation.
• Develop and implement operational improvements that increase efficiency, accountability, and client satisfaction.
• Build and maintain strong client relationships, promptly addressing concerns and identifying opportunities to improve service.
• Monitor operational performance indicators, including staffing coverage, overtime, employee retention, and service quality.
• Assist with recruiting, interviewing, hiring, onboarding, and developing qualified security personnel.
• Ensure compliance with applicable laws, regulations, company policies, and contractual obligations.
• Respond to critical incidents and operational emergencies, providing effective leadership and timely communication.
• Manage resources responsibly while maintaining operational efficiency and financial accountability.
• Provide accurate, timely operational reports and recommendations to executive leadership.

Required Qualifications

• A minimum of five (5) years of full-time supervisory or management experience is required, with demonstrated responsibility for leading and managing personnel.
• Proven ability to supervise employees, enforce performance standards, and effectively manage operational teams.
• Exceptional verbal and written communication skills, including the ability to communicate professionally with employees, clients, and executive leadership.
• Demonstrated ability to work independently, prioritize responsibilities, and make sound decisions with minimal supervision.
• Strong organizational, time-management, and multitasking skills.
• Proven experience resolving personnel issues, operational challenges, and workplace conflicts.
• Ability to exercise sound judgment, maintain confidentiality, and demonstrate professionalism in challenging situations.
• Proficiency with Microsoft Office and the ability to learn scheduling, reporting, and workforce management systems.
• Valid driver's license and ability to travel regularly to assigned client locations.
• Ability to respond to operational emergencies and urgent staffing needs outside normal business hours when necessary.

Preferred Qualifications

• Prior law enforcement or military leadership experience.
• Bachelor’s degree in Criminal Justice, Business Administration, Management, Emergency Management, or a related field.
• Previous experience managing security operations, multiple facilities, or geographically dispersed teams.
• Experience managing supervisors or other management-level personnel.
• Knowledge of private security operations, regulatory compliance, or risk management.
• Experience with budget management, labor cost control, or operational performance metrics.
• Formal leadership, incident command, or emergency management training.

Compensation & Benefits

Cascadia Global Security offers a competitive compensation and benefits package designed to attract experienced operational leaders.

• Annual Salary: $90,000–$110,000, commensurate with qualifications and experience.
• 100% Employer-Paid Employee Medical, Dental, and Vision Insurance (effective on hire date)
• 401(k) Retirement Plan Option
• Company-Provided Take-Home Vehicle
• Company Expense Account for authorized business-related expenses.
• Opportunity for professional growth and advancement within an expanding organization.

Who We Are Looking For

We are not simply looking for someone to fill a management position. We are looking for a proven leader who can take ownership of an operation, develop personnel, solve problems, and consistently deliver results.

The successful candidate will not wait to be told what needs to be done. They will recognize challenges, communicate effectively, take initiative, and execute solutions.

If you are an experienced leader who values accountability, professionalism, clear communication, and operational excellence, we encourage you to apply.

Cascadia Global Security is an Equal Opportunity Employer.