Security Operations Manager | Take-Home Vehicle

Cascadia Global Security / Cascadia Off-Duty; Houston (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Employer-Paid Health/Dental/Vision

401(k) Retirement Plan

Take-Home Vehicle

Expense Account

Professional growth opportunities

Job summary

Cascadia Global Security is seeking an experienced Operations Manager to oversee daily security operations, lead personnel, and ensure service excellence across client locations in Texas. Exceptional communication, leadership, and proactive problem-solving are essential for success in a fast-paced environment.

The role requires independent decision-making, accountability, and strong organizational skills, with a focus on delivering reliable operations and top-tier client service.

Qualifications

• At least five years of supervisory/management experience with personnel.
• Strong verbal and written communication skills for clients and staff.
• Ability to work independently with minimal supervision and make sound decisions.

Responsibilities

• Oversee daily security operations across client sites ensuring service quality and standards.
• Lead, supervise, coach, and hold personnel accountable.
• Set clear performance expectations and ensure they are met.
• Maintain proactive communication with clients, employees, and leadership.
• Identify and resolve operational issues with minimal direction.
• Manage staffing, scheduling, attendance, overtime, and shifts.
• Conduct site inspections and evaluate performance and compliance with orders.
• Address performance deficiencies through coaching and documentation.
• Develop operational improvements to boost efficiency and client satisfaction.
• Build and maintain strong client relationships and address concerns promptly.
• Monitor KPIs like staffing coverage and service quality; adjust as needed.
• Assist with recruiting, interviewing, and onboarding security personnel.
• Ensure compliance with laws, policies, and contracts; respond to incidents promptly.
• Manage resources responsibly and report to leadership with recommendations.

Skills

Leadership

Communication

Decision making

Organization

Problem solving

Scheduling & staffing

Client relations

Education

Bachelor’s degree in Criminal Justice or related field

Tools

Microsoft Office

Job description

Cascadia Global Security is seeking an experienced Operations Manager to oversee daily security operations, lead personnel, and ensure service excellence across client locations in Texas. Exceptional communication, leadership, and proactive problem-solving are essential for success in a fast-paced environment.

The role requires independent decision-making, accountability, and strong organizational skills, with a focus on delivering reliable operations and top-tier client service.