Multi-Site Security Operations Leader

Cascadia Global Security; Houston (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Employer-Paid Insurance

401(k) Plan

Take-Home Vehicle

Company Expense Account

Growth opportunities

Job summary

Cascadia Global Security in Houston, TX is seeking an experienced Operations Manager to oversee daily security operations, lead personnel, and ensure operational excellence across client locations. The role requires proactive leadership, strong communication, and the ability to independently manage complex operations with minimal supervision.

The ideal candidate will drive performance, uphold safety and regulatory compliance, coordinate staffing and scheduling, and build lasting client

Qualifications

• A minimum of five (5) years of full-time supervisory or management experience is required.
• Proven ability to supervise employees, enforce performance standards, and effectively manage operational teams.
• Exceptional verbal and written communication skills, including the ability to communicate professionally with employees, clients, and executive leadership.
• Demonstrated ability to work independently, prioritize responsibilities, and make sound decisions with minimal supervision.
• Strong organizational, time-management, and multitasking skills.
• Proven experience resolving personnel issues, operational challenges, and workplace conflicts.
• Ability to exercise sound judgment, maintain confidentiality, and demonstrate professionalism in challenging situations.

Responsibilities

• Oversee daily security operations across multiple assigned client sites, ensuring consistent service delivery and compliance with company standards.
• Provide direct leadership, supervision, coaching, and accountability for assigned supervisory and security personnel.
• Establish clear performance expectations and ensure personnel consistently meet operational requirements.
• Maintain proactive and professional communication with clients, employees, supervisors, and executive leadership.
• Independently identify, assess, and resolve operational issues without requiring constant direction or oversight.
• Oversee staffing, scheduling, employee attendance, overtime management, and shift coverage.
• Conduct regular site inspections and evaluate personnel performance, operational effectiveness, and compliance with post orders.
• Address employee performance deficiencies through coaching, corrective action, and appropriate documentation.
• Develop and implement operational improvements that increase efficiency, accountability, and client satisfaction.
• Build and maintain strong client relationships, promptly addressing concerns and identifying opportunities to improve service.
• Monitor operational performance indicators, including staffing coverage, overtime, employee retention, and service quality.
• Assist with recruiting, interviewing, hiring, onboarding, and developing qualified security personnel.
• Ensure compliance with applicable laws, regulations, company policies, and contractual obligations.
• Respond to critical incidents and operational emergencies, providing effective leadership and timely communication.
• Manage resources responsibly while maintaining operational efficiency and financial accountability.
• Provide accurate, timely operational reports and recommendations to executive leadership.

Skills

Leadership

Communication skills

Supervisory experience

Decision making

Time management

MS Office

Driver's license

Travel willingness

Education

Bachelor’s degree in Criminal Justice

Tools

Microsoft Office Suite

Job description

Cascadia Global Security in Houston, TX is seeking an experienced Operations Manager to oversee daily security operations, lead personnel, and ensure operational excellence across client locations. The role requires proactive leadership, strong communication, and the ability to independently manage complex operations with minimal supervision.

The ideal candidate will drive performance, uphold safety and regulatory compliance, coordinate staffing and scheduling, and build lasting client