Security Operations Manager at Sunstates Security Kansas City, MO

Sunstates Security; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Base salary

Monthly vehicle allowance

Annual performance-based bonus

Full medical, dental & vision insurance

401(k) plan with company match

Generous PTO allowance

Tuition assistance

Job summary

Sunstates Security, a leading security company in the U.S., is looking for an Operations Manager in Kansas City. The role involves strategic oversight of site operations, employee development, and client relations.

The ideal candidate will have strong management experience in the security field, excellent communication skills, and will lead to ensure high-quality service delivery. Comprehensive benefits are provided, including medical, dental, and a 401(k) plan.

Qualifications

• 5 or more years of related management and leadership experience in security, law enforcement, or military.
• Ability to work independently with strong portfolio management skills.
• Valid driver’s license and clean driving record.

Responsibilities

• Manage daily operations of contract sites, ensuring quality service.
• Training and developing supervisory staff for effective oversight.
• Conduct onboarding and training for new employees.

Skills

Leadership

Communication

Time management

Organizational skills

MS Office proficiency

Education

Bachelor’s degree from a four-year college or university

Job description

Overview

Join one of the fastest‑growing and largest privately held security companies in the U.S. Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We are committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce, and we reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, and team recognition.

Job Skills / Requirements

Sunstates Security has an immediate opening for a talented and motivated Operations Manager to help lead our Kansas City area. The Operations Manager is responsible for the daily functioning of a portfolio of contract sites including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

• Local candidates only as this role must be available to visit client sites in the region.

The ideal candidate will provide leadership to employees and develop and maintain strong relationships with customers.

Compensation & Benefits

• Base salary
• Monthly vehicle allowance
• Mileage (paid at current IRS rate)
• Annual performance‑based bonus
• Full medical, dental & vision insurance coverage
• 401(k) plan with company match
• Generous PTO allowance
• Tuition assistance

Responsibilities

• Training, developing, and motivating supervisory staff to effectively oversee all day‑to‑day operations of the site security personnel.
• Supervising other line managers including but not limited to Site Managers and Site Supervisors.
• Overseeing the employee onboarding process including new hire interviewing, selection of candidates, training and licensure, and new hire paperwork.
• Training subordinate supervisors on software systems, procedural guidelines, and company policies, and enforcing consistency in policy practice.
• Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues.
• Carrying out site assist visits and audits in accordance with the Quality Assurance program.
• Coordinating with the Regional Manager and Senior Vice President of Operations to establish regional goals and objectives and communicate these with branch staff.
• Working with sales and marketing to identify and develop new business opportunities.

Qualifications

• Bachelor’s degree from a four‑year college or university is preferred.
• 5 or more years of related management and leadership in the security industry, law enforcement, or military.
• Excellent organizational, leadership, communication, and time management skills.
• Ability to work independently with strong portfolio management skills.
• Computer proficiency with MS Office products.
• Valid driver’s license and good driving record.
• Ability to travel and regularly visit all site locations in the Kansas City area.
• Flexibility to be on call as needed during all shifts.
• May perform other duties as assigned by Management and in coordination with the Regional Manager.

Benefits (Additional)

• Affordable Care Act compliant medical benefits program
• Dental insurance program
• Free life insurance
• Disability insurance
• Paid time off & bereavement leave
• Paid holidays
• Direct deposit or pay cards
• Employee incentives
• Referral bonuses
• Employee of the month award
• Education reimbursement
• Service awards
• Employee involvement initiatives
• Management mentoring and support
• Career advancement
• 401(k) program

We are proud to be an Equal Opportunity Employer and a supporter of military veterans. Benefits include medical insurance, life insurance, dental insurance, vision insurance, paid vacation, paid sick days, paid holidays, short‑term disability, 401(k)/403(b) plan, educational assistance, and performance bonus.