Security Operations Leader

Brandon Wilde; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Brandon Wilde is seeking an experienced Security Manager to lead our security operations, ensuring safety for residents, staff, and property. You will oversee security supervisors and officers, develop policies, and manage incident response with calm, decisive leadership.

In this role, you will coordinate security systems, audits, and vendor relations, while driving continuous improvements in risk mitigation, training, and performance management in a high-stakes environment.

Qualifications

• Proven experience in security leadership or management.
• Demonstrated ability to solve problems independently and lead through ambiguity.
• Strong understanding of security systems, access control, alarms, and monitoring.
• Working knowledge of payroll, labor management, and accounts payable.
• Basic IT troubleshooting skills (hardware, software, access systems).
• Excellent organizational, documentation, and follow-through skills.
• Required security license(s) and ability to maintain them.

Responsibilities

• Lead, mentor, train and hold accountable security supervisors and officers; set the tone for professionalism, integrity, and service
• Build schedules, oversee timekeeping, approve payroll, and manage labor costs
• Address performance issues promptly and fairly; coach for growth
• Serve as the primary point of escalation during incidents or emergencies
• Review, approve, and reconcile accounts payable invoices related to security services and service calls
• Manage contracts and vendor relationships for security systems and services
• Develop and enforce security policies, SOPs, and post orders
• Conduct audits, drills, and incident reviews
• Produce clear incident reports, metrics, and executive summaries
• Serve as on-scene leader until relieved by emergency responders
• Independently assess situations, identify root causes, and implement practical solutions
• Make sound judgment calls under pressure and adjust plans as conditions change
• Anticipate risks and proactively improve security processes
• Understand and troubleshoot security system equipment, including: Access control systems (key fobs, smart keys, smart locks), Alarm systems and monitoring platforms
• Coordinate installations, repairs, and upgrades; verify work quality
• Maintain system documentation and access permissions
• Provide basic IT troubleshooting support to the security team (network connectivity, device issues, user access)
• Work effectively with internal IT or external vendors on escalated technical issues
• Lead preparedness and response for: Elopement prevention and rapid response, Fire safety and evacuation procedures, Severe weather / hurricanes, Active shooter / violent incidents, Trespass and unauthorized access, Conduct drills, post-incident reviews, and continuous improvement initiatives.

Skills

Security leadership

Problem solving

Security systems

Payroll & AP

IT troubleshooting

Documentation & follow-through

Security licenses

Job description

Brandon Wilde is seeking an experienced Security Manager to lead our security operations, ensuring safety for residents, staff, and property. You will oversee security supervisors and officers, develop policies, and manage incident response with calm, decisive leadership.

In this role, you will coordinate security systems, audits, and vendor relations, while driving continuous improvements in risk mitigation, training, and performance management in a high-stakes environment.