Security Operations Lead

The-Strat-Hotel,-Casino-; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Stratosphere Gaming, LLC is seeking a Security Supervisor to lead and train a team, ensure safety protocols, and coordinate daily security operations across the property. You will supervise officers, monitor daily activities, and serve as a liaison for guests and staff while enforcing policy and safety standards.

The role requires strong leadership, excellent communication, and the ability to respond to incidents quickly.

Qualifications

• 2 years of law enforcement, military, EMT, or related experience; includes leadership or progressive responsibility in security or protective services.
• Ability to lead and guide team members in a fast-paced or customer-facing environment.
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution.
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities.
• Flexible and adaptable to changing operational needs and shift schedules.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership.
• Patrol casino and hotel premises to ensure the safety of guests, team members, and assets.
• Guard all transfers of money and tokens on the casino floor including chip fills and credits.
• Escort armored car personnel around the property and secure high-risk operational areas.
• Respond to guest and team member incidents, including injuries, illnesses, or reports of suspicious activity.
• Preserve scenes of criminal activity for investigation by law enforcement or internal teams.
• Complete detailed and timely incident and patrol reports.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

Skills

Security leadership

Team supervision

Training & coaching

Scheduling

Interpersonal skills

Communication

Tools

Microsoft Office Suite

Microsoft Teams

Outlook

Excel

Word

Job description

Stratosphere Gaming, LLC is seeking a Security Supervisor to lead and train a team, ensure safety protocols, and coordinate daily security operations across the property. You will supervise officers, monitor daily activities, and serve as a liaison for guests and staff while enforcing policy and safety standards.

The role requires strong leadership, excellent communication, and the ability to respond to incidents quickly.