Security Operations Lead — Guest Safety & Training

Universal Studios; Frisco (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Universal Studios' Universal Kids Resort in Frisco, Texas is seeking a security-focused leader to direct and coordinate safety and prevention activities for Guests and Team Members. You will oversee daily Security Operations, serve as the first contact for Uniformed Officers and Guests, and ensure accurate incident reporting while guiding on-the-job training and staffing decisions.

This role emphasizes world-class guest service, adherence to safety procedures, and effective communication across

Qualifications

• High School Diploma or GED required.
• 2+ years of security or military experience required.
• Level 2 (Non-Commissioned) Security License is required.
• CPR and/or First Aid certification with AED required.

Responsibilities

• Oversee multiple shifts for Uniformed Security Officers and direct responses during incidents.
• Respond to escalated guest situations and complete accurate incident reporting.
• Conduct daily shift meetings and safety spot talks; apply UDX service model.
• Administer training, monitor onboarding, and ensure readiness of team members.
• Review timekeeping and scheduling changes in UKG to ensure accuracy.

Skills

Communication skills

CPR/First Aid

Basic computer proficiency

Education

High School Diploma or GED

Job description

Universal Studios' Universal Kids Resort in Frisco, Texas is seeking a security-focused leader to direct and coordinate safety and prevention activities for Guests and Team Members. You will oversee daily Security Operations, serve as the first contact for Uniformed Officers and Guests, and ensure accurate incident reporting while guiding on-the-job training and staffing decisions.

This role emphasizes world-class guest service, adherence to safety procedures, and effective communication across