Director of Security, Investigations & Loss Prevention

Universal Orlando Resort; Frisco (TX); On-site; USD 95,000 - 135,000; Full time

Job summary

Universal Kids Resort in Frisco, TX seeks an experienced security leader to protect assets, oversee investigations and optimize security systems. You will head up the security team across shifts, including 3rd shift, and partner with local law enforcement and UD X standards to ensure readiness during emergencies and disruptions.

The role drives safety performance, manages the Command Center, and mentors a leadership team while aligning with company policies and regulatory requirements.

Qualifications

• Bachelor’s degree required in a related field.
• Ability to write reports, business correspondence and procedures.
• Strong communication and presentation skills for management and public groups.
• Commitment to consistent attendance and regulatory compliance.

Responsibilities

• Oversee loss prevention, investigations and security systems for asset protection.
• Manage UKR Command Center and emergency management planning and readiness.
• Lead hiring, training and development of the security leadership team and hourly staff.
• Coordinate with law enforcement and third parties; compile trend reports for leadership.
• Ensure safety, TSAT and GSAT metrics through coaching and performance monitoring.
• Maintain budget oversight and operational resource planning.

Skills

Analytical skills

Report writing

Verbal presentation

Attendance reliability

Compliance mindset

Education

Bachelor’s degree in a related field

Job description

Universal Kids Resort in Frisco, TX seeks an experienced security leader to protect assets, oversee investigations and optimize security systems. You will head up the security team across shifts, including 3rd shift, and partner with local law enforcement and UD X standards to ensure readiness during emergencies and disruptions.

The role drives safety performance, manages the Command Center, and mentors a leadership team while aligning with company policies and regulatory requirements.