Security Shift Lead: Guest Safety & Operations

Referral Job Portal; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Universal Kids Resort in San Francisco, CA seeks a Security Supervisor to direct and coordinate safety and prevention activities for Guests and Team Members. You will oversee daily Security Operations and serve as the first point-of-contact for Officers, Guests, and partners.

Responsibilities include incident reporting, on-the-job training of Officers, shift leadership, and close collaboration with Management to ensure safety, service excellence and accurate documentation.

Qualifications

• CPR and First Aid certification and AED operation
• Strong communication skills
• Ability to work flexible schedule

Responsibilities

• Oversee multiple shifts for Uniformed Security Officers and provide work direction during routine or emergency situations, using programs for accountability.
• Act as first point-of-contact for Officers and Guests; respond to escalated situations and compile accurate incident reports.
• Ensure world-class Guest service and safety standards; conduct shift meetings and document performance.
• Conduct on-the-job training; monitor trainees and review training progress with management.
• Handle administrative duties including staffing, timekeeping, opening/closing procedures and safety compliance.

Skills

CPR/First Aid

Strong communications skills

Education

High School Diploma or GED

Job description

Universal Kids Resort in San Francisco, CA seeks a Security Supervisor to direct and coordinate safety and prevention activities for Guests and Team Members. You will oversee daily Security Operations and serve as the first point-of-contact for Officers, Guests, and partners.

Responsibilities include incident reporting, on-the-job training of Officers, shift leadership, and close collaboration with Management to ensure safety, service excellence and accurate documentation.