Security Operations Coordinator

City of Charlotte; Charlotte (NC); On-site; Full time

Job summary

Join the City of Charlotte as a Security Operations Coordinator, ensuring safety at Charlotte Douglas International Airport. This role involves monitoring security systems, responding to emergencies, and providing excellent customer service. Ideal candidates will have strong communication skills and relevant experience in security or law enforcement. A comprehensive benefits package is available.

Benefits

Comprehensive benefits package

Qualifications

• 3 years relevant experience or 2-year college degree plus 1 year relevant experience.
• Experience in aviation security or law enforcement preferred.

Responsibilities

• Maintain safety and security at the airport.
• Respond to alarms, medical calls, and emergencies.
• Patrol areas and enforce airport policies.

Skills

Communication

Customer Service

Situational Awareness

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Outlook

Word

Job description

Join to apply for the Security Operations Coordinator role at City of Charlotte

This position offers a pay range provided by City of Charlotte, with actual pay based on skills and experience — discuss with your recruiter to learn more.

Base pay range

$23.00/hr - $34.63/hr

Open Date: Friday, May 09, 2025 12:00 AM

Close Date: Wednesday, May 14, 2025 12:00 AM

Department: Aviation Department

Function: Operations Support

Salary: $23.00 - $34.63, commensurate with experience

Summary

Maintains a safe atmosphere for travelers, visitors, tenants, and employees within Charlotte Douglas International Airport facilities and grounds by performing duties related to aviation security, physical security, and access control. Responsibilities include CCTV monitoring, incident management, employee training, customer service, and inspections of airport premises, vendors, and stakeholders. Responds to security alarms, medical calls, emergencies, and requests for public assistance. Performs security, safety, administrative, and customer service functions to support airport operations. The role requires situational awareness, attention to detail, and discernment. This is an unarmed position.

Essential Duties & Responsibilities

• Respond to security door and access point alarms per Airport Security Program (ASP).
• Respond to medical calls, emergencies, and public assistance requests, coordinating with other agencies as needed.
• Patrol designated areas and perimeters on foot and vehicle to maintain safety and enforce airport policies.
• Investigate and document incidents related to general liability.
• Escort authorized visitors inside restricted airport areas.
• Prepare and maintain departmental reports and records.
• Assist with directing traffic to prevent congestion and maintain access.
• Support the airport's abandoned and towed vehicle program.

Competencies for Success

Knowledge of: Policies, procedures, laws, and regulations relevant to airport security.

Skills in: Computer proficiency with Outlook and Word; effective communication in person, via radio, and in writing.

Abilities to: Communicate clearly with diverse populations; deal courteously and firmly; provide excellent customer service; establish effective working relationships; recognize threats and respond calmly; act independently in emergencies.

Minimum Qualifications

High School diploma or equivalent plus 3 years relevant experience; or 2-year college degree plus 1 year relevant experience.

Preferred Qualifications

• Bachelor's degree preferred. Minimum associate's degree plus one year of experience, or high school diploma plus three years of experience required. Bachelor's in Criminal Justice, Public Administration, Aviation Management, or related fields and two years security experience preferred.
• Experience in aviation security, airport or airline operations, or law enforcement is preferred.

Conditions of Employment

Background checks, drug screening, physical exams, and assessments are required. The City of Charlotte is an Equal Opportunity Employer.

How to Apply

Apply online. Reasonable accommodations available upon request. Visit our HR department at 700 East 4th Street, Suite 200, Charlotte, NC. For questions, email [e-mail]. Accessibility accommodations can be requested via [e-mail] or by calling 704-962-6168.

Benefits

Comprehensive benefits package available. Learn more about benefits.

The City of Charlotte is a drug- and alcohol-free workplace.