Security Operations Center Technician - General Services

City and County of Denver; United States; On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Pension plan

457B Retirement Plan

PTO 140 hours + holidays + personal +

Medical,dental,vision plans

Job summary

The City and County of Denver is seeking a Security Operations Center Technician to support 16 city-owned facilities from the on-site SOC. You will handle urgent calls, monitor alarms and CCTV, and document actions in real time.

Expect routine coordination with city agencies and first responders to ensure safety and quick incident response. The role requires a high school diploma and several years of technical or administrative experience, with strong decision-making and multitasking abilities.

Qualifications

• High school diploma or GED required.
• Several years of technical or administrative experience preferred.
• Ability to assess alarms and incidents accurately.

Responsibilities

• Handle a high volume of incoming calls for city agencies, coordinating responses.
• Monitor alarms and validate safety responses using access-control tools.
• Record keep and maintain logs for security events.
• Monitor 100+ CCTV cameras for safety and security issues.
• Operate multiple systems to maintain real-time situational awareness.
• Improve SOC workflows, policies, and procedures for efficiency.
• Escalate incidents to security teams or first responders as needed.

Skills

Critical decision making

High-volume communication

Situational awareness

Alarm and incident assessment

Technical proficiency

Process and policy understanding

Simultaneous task management

Education

High school diploma / GED

Tools

Access-control software

CCTV monitoring systems

Job description

About Our Job

competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $27.00 - $28.00 hourly.

We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

In this position, you will be required to work on-site at the Wellington Webb Building five days per week. The role has two available shifts, Monday through Friday: 7:30 AM – 4:00 PM 11:30 PM – 8:00 AM

Who We Are & What You’ll Do

The Department of General Services is composed of three divisions: Facilities, Security & Surplus; Sourcing & Strategy; and Business Services. Together, we provide integral support to more than 40 City and County of Denver agencies, departments and offices.

The Security Operations Technician performs essential operations center work by answering and directing urgent calls through phone, text, and other communication methods. The Technician continuously receives and place calls in support of 16 city‑owned facilities, documenting post checks and logging urgent, urgent, demanding, and emergency activity. This role serves as a first line of safety for all city agencies.

Specifically, as the Security Operations Center Technician you will:

• Perform a high volume of telephone work for city agencies—including first responders—coordinating responses, contacting additional resources, and supporting urgent and emergency incidents.
• Monitors and validates facility, panic, and duress alarms using access‑control software and facilitates the appropriate safety response.
• Record keeping and filing.
• Continuously monitors 100+ CCTV cameras to identify and document safety, security, or emergency issues requiring action.
• Uses multiple software systems simultaneously to maintain real‑time situational awareness across all city facilities.
• Reviews and improves Security Operations Center workflows, policies, and procedures to support safe, consistent, and efficient operations.
• Determines when to elevate incidents to security teams, law enforcement, or other first responders based on training, protocols, and operational judgment.
• Coordinates response efforts among multiple city agencies and ensures all required follow‑up actions are completed during critical events.
• Upholds the highest ethical standards and manages highly sensitive information, confidential materials, and unfolding life‑threatening situations with professionalism and discretion.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Critical decision making
• High-volume communication skills
• Situational awareness
• Alarm and incident assessment
• Technical Proficiency
• Process and policy understanding
• Simultaneous task management

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: Five (5) years of technical or administrative experience performing standard research and evaluation, case management, and/or implementing work processes.

Education/Experience Equivalency: One (1) year of the appropriate type and level of education may be substituted for each year of experience required.

License/Certifications: None

Application Deadline

This position is expected to stay open until 11/1.

Agency General Services Redeployment during Citywide Emergencies

City and County of Denver employees may be re‑deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Equal Employment Opportunity

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations.

Work Authorization

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work.

Position Type

Unlimited Position Salary Range $26.84 - $40.27 Target Pay $27.00 - $28.00 hourly

About Everything Else

To view the full job profile including position specifications, physical demands, and probationary period.