Security Ambassador - Security Officer

City of Westminster, CO; Colorado; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Multilingual stipend program

Job summary

The City of Westminster is seeking a Security Ambassador-Security Officer to safeguard employees, visitors, and facilities through patrols, monitoring security systems, and responding to emergencies. The role emphasizes a safe, welcoming environment and customer service excellence.

Two full-time and two part-time benefited positions are available. The City offers multilingual stipends and supports professional growth within the General Services Department.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required.
• At least two years of armed security experience required.
• Valid Colorado driver’s license required.
• Ability to obtain and maintain required qualifications and certifications.
• Current CPR/AED and First Aid certification or ability to obtain within 90 days.

Responsibilities

• Provide professional and responsive assistance to employees, visitors, and the public.
• Provide information, directions, escorts, and other security-related customer services.
• Conduct routine and random patrols of buildings, parking areas, and other properties.
• Monitor CCTV, alarms, radios, and other security technology.
• Identify and report suspicious activity, safety hazards, policy violations, and maintenance concerns.
• Enforce organizational security policies and procedures.

Skills

Armed security experience

Communication skills

Report writing

Education

High school diploma or GED

Tools

Access control systems

CCTV

Alarm monitoring systems

Job description

The Security Ambassador-Security Officer performs professional security and public safety duties to protect employees, visitors, facilities, equipment, and other organizational assets. This position conducts proactive patrols, monitors security systems, responds to emergencies, investigates incidents, enforces policies, and delivers exceptional customer service while promoting a safe, secure, and welcoming environment. The Security Ambassador is a safety sensitive position.

We are hiring for two (2) full-time (40 hours per week /1.0 FTE (full time equivalent)), benefited positions, and two (2) part-time (20 hours per week /0.5 FTE) benefited positions. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – People – Integrity – Respect – Innovation – Teamwork).

This position supports the goals of the General Services Department, which is a department committed to excellence by supporting the organization and community through responsible, safe, ethical, and compliant practices.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES

Citywide

- Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work, and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific

– Every employee in this position must be able to:

• Maintain a strong organizational orientation and perspective
• Demonstrate effective interpersonal skills, including listening, high emotional intelligence and self-awareness
• Demonstrate skills and knowledge of a public security program
• Communicate effectively, verbally and in writing, and to prepare comprehensive report writing
• Plan, organize and prioritize tasks effectively to meet deadlines and objectives
• Establish and maintain effective working relationships with employees, residents, other governmental officials, and fellow professional associates
• Use analytical and critical thinking skills to identify patterns, assess complex information, and make conclusions
• Exercise independent judgment in planning work details and in making technical determinations
• Act in a professional manner at all times and maintain proper confidentiality as required

Essential Job Functions, Duties, Responsibilities, and Tasks

1. Customer Service and Operational Support
   • Provide professional and responsive assistance to employees, visitors, and the public
   • Provide information, directions, escorts, and other security-related customer services
2. Security Patrol and Surveillance
   • Conduct routine and random patrols of buildings, parking areas, and other properties
   • Monitor CCTV, alarms, radios, and other security technology
   • Identify and report suspicious activity, safety hazards, policy violations, and maintenance concerns
   • Enforce organizational security policies and procedures
3. Access Control and Facility Security
   • Control access to facilities by monitoring entrances, issuing visitor credentials, securing doors and gates, and responding to access control issues
   • Identify, investigate, document, and report security concerns and unauthorized activity
4. Emergency Response and Life Safety
   • Respond to emergencies including medical incidents, fires, alarms, hazardous conditions, disturbances, workplace violence incidents, and natural disasters
   • Provide emergency medical care within certification level, including CPR, AED, and First Aid
   • Support continuity of operations and perform assigned duties during emergencies or disasters
5. Incident Management and Coordination
   • Investigate, document, and report criminal acts, incidents, policy violations, safety hazards, and other security-related concerns
   • Prepare accurate incident reports and daily activity logs
   • Coordinate with law enforcement, fire departments, EMS, facilities staff, and other stakeholders during incidents
   • Assist with special events and emergency operations
6. Maintains regular and punctual attendance

Other Duties and Responsibilities

Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion.

Education, Experience, Skills, Formal Training, Licenses, and Certifications

Required:

• Must be 21 years of age or older
• High school diploma or GED
• At least two (2) years of armed security experience
• No felony convictions
• Valid Colorado driver’s license
• Ability to obtain and maintain required qualifications and certifications
• Current CPR/AED and First Aid certification or ability to obtain within 90 days

Preferred:

• Law enforcement or military experience
• Experience with enterprise access control, CCTV, visitor management, and alarm monitoring systems
• De-escalation and crisis intervention training
• Experience in municipal, healthcare, higher education, or corporate security

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.

Physical Requirements:

Work is sedentary in nature and requires sufficient physical stamina and strength for:

• Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods
• Frequent squatting, reaching above shoulder, and twisting to; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies
• Frequently sits, stands, walks, climbs stairs, bends, kneels, reaches, and occasionally runs
• Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
• Occasional lifting, carrying, and pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing and/or pulling of up to 25 pounds with dollies and carts

WORKING CONDITIONS

Works indoors and outdoors in all weather conditions. Position requires rotating shifts, occasional weekends, and emergency call-back. May be exposed to hazardous situations, communicable diseases, traffic, and emotionally charged incidents. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.

Required Materials and Equipment

Personal computer, telephone, photocopy machine, calculator, files, scanner, and other standard office equipment. Firearms, handcuffs, and other safety equipment.

PRE-EMPLOYMENT REQUIREMENTS

• Background investigation will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
• You must be able to pass a Criminal Justice Information Services (CJIS) background investigation and be fingerprinted for this job; a felony conviction is generally considered grounds for denial of CJIS access; outstanding arrest warrants can also lead to being disqualified from CJIS certification
• Drug screen
• Pre-employment physical
• Must be legally entailed to work in the United States