Security Operations Center Supervisor | Incident Response

Charter Communications; Charlotte (NC); On-site; USD 77,000 - 94,000; Full time

Job summary

Charter Communications—operating as Spectrum— seeks a Supervisor, Security Operations Center to lead a team protecting assets, coordinating incident response, and delivering timely intelligence to key stakeholders. You will guide analysts, oversee monitoring across channels, and drive proactive threat management to support business continuity.

The role requires a bachelor’s degree or equivalent, 2+ years in security operations or related fields, and proven leadership under pressure.

Qualifications

• Bachelor's degree or equivalent experience required.
• 2+ years of equivalent military, law enforcement or security operations center work experience.

Responsibilities

• Lead and manage a team of Security Operations Specialists to monitor and analyze incidents, identifying risks and threats to Spectrum assets.
• Supervise collection and assessment of information from multiple electronic platforms including phone, email, instant messaging, security access and video surveillance systems.
• Oversee incident management functions, ensuring coordination with stakeholders and initiation of cases in Spectrum's investigative management system.
• Ensure accurate and timely dissemination of information and situational reports to security leaders and stakeholders.
• Manage shift personnel performance and compliance with Spectrum standard operating procedures.
• Facilitate ongoing training and professional development for team members, supporting their growth.
• Communicate with Corporate Security leaders, providing informed recommendations on actual or potential risks and threats.
• Continuously review and optimize standard operating procedures for improved efficiency and effectiveness.

Skills

Leadership

Communication

Prioritization

Decision making

Research & analysis

Documentation

Oral communication

Software proficiency

Video/alarm tech

Interpersonal skills

Stress management

Education

Bachelor's degree or equivalent experience

Tools

Incident management software

Video surveillance software

Access control systems

GIS systems

Job description

Charter Communications—operating as Spectrum— seeks a Supervisor, Security Operations Center to lead a team protecting assets, coordinating incident response, and delivering timely intelligence to key stakeholders. You will guide analysts, oversee monitoring across channels, and drive proactive threat management to support business continuity.

The role requires a bachelor’s degree or equivalent, 2+ years in security operations or related fields, and proven leadership under pressure.