Supervisor, Security Operations Center

Charter Communications; Charlotte (NC); On-site; USD 77,000 - 94,000; Full time

Job summary

Charter Communications—operating as Spectrum— seeks a Supervisor, Security Operations Center to lead a team protecting assets, coordinating incident response, and delivering timely intelligence to key stakeholders. You will guide analysts, oversee monitoring across channels, and drive proactive threat management to support business continuity.

The role requires a bachelor’s degree or equivalent, 2+ years in security operations or related fields, and proven leadership under pressure.

Qualifications

• Bachelor's degree or equivalent experience required.
• 2+ years of equivalent military, law enforcement or security operations center work experience.

Responsibilities

• Lead and manage a team of Security Operations Specialists to monitor and analyze incidents, identifying risks and threats to Spectrum assets.
• Supervise collection and assessment of information from multiple electronic platforms including phone, email, instant messaging, security access and video surveillance systems.
• Oversee incident management functions, ensuring coordination with stakeholders and initiation of cases in Spectrum's investigative management system.
• Ensure accurate and timely dissemination of information and situational reports to security leaders and stakeholders.
• Manage shift personnel performance and compliance with Spectrum standard operating procedures.
• Facilitate ongoing training and professional development for team members, supporting their growth.
• Communicate with Corporate Security leaders, providing informed recommendations on actual or potential risks and threats.
• Continuously review and optimize standard operating procedures for improved efficiency and effectiveness.

Skills

Leadership

Communication

Prioritization

Decision making

Research & analysis

Documentation

Oral communication

Software proficiency

Video/alarm tech

Interpersonal skills

Stress management

Education

Bachelor's degree or equivalent experience

Tools

Incident management software

Video surveillance software

Access control systems

GIS systems

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to channel your leadership skills into a critical security role? As Supervisor, Security Operations Center at Spectrum, you will guide a team dedicated to safeguarding company assets, coordinating incident response and providing timely intelligence to key stakeholders. Your expertise will ensure seamless operations and proactive threat management that directly supports Spectrum's mission to protect what matters most.

How You'll Make an Impact

• Lead and manage a team of Security Operations Specialists to monitor and analyze incidents, identifying risks and threats to Spectrum assets
• Supervise collection and assessment of information from multiple electronic platforms including phone, email, instant messaging, security access and video surveillance systems
• Oversee incident management functions, ensuring coordination with stakeholders and initiation of cases in Spectrum's investigative management system
• Ensure accurate and timely dissemination of information and situational reports to security leaders and stakeholders
• Manage shift personnel performance and compliance with Spectrum standard operating procedures
• Facilitate ongoing training and professional development for team members, supporting their growth
• Communicate with Corporate Security leaders, providing informed recommendations on actual or potential risks and threats
• Continuously review and optimize standard operating procedures for improved efficiency and effectiveness

Working Conditions

• Office environment
• Ability to work weekends and holidays based on operational requirements

What You'll Bring to Spectrum

Required Qualifications

• Bachelor's degree or equivalent experience

Education

• Bachelor's degree or equivalent experience

Experience

• 2+ years of equivalent military, law enforcement or security operations center work experience

Skills

• Self-starter able to execute tasks and lead team members in all aspects of incident
• Demonstrated experience leading a team during stressful situations by providing clear direction and guidance
• Ability to manage team to work multiple priorities simultaneously, working efficiently and effectively under tight deadlines and in a stressful environment
• Ability to effectively communicate with executive leadership and provide concise situational awareness and seek critical details and guidance when necessary
• Effective decision-making ability during emergencies
• Effective research and analytical skills
• Effective documentation and written communication skills with the ability to prepare executive level situational reports
• Effective oral communication skills with the ability to present incident details in a clear and concise manner to regional security leaders and executive level management
• Effective computer proficiency in Microsoft office applications, GIS systems, and other open-source search engines and applications
• Organization and planning skills
• Technical competence for video and alarm monitoring systems
• Effective interpersonal skills and ability develop and maintain working relationships with all levels of leadership

Preferred Qualifications

Experience

• 1+ years of supervisory or leadership experience

Skills

• 2+ years of experience working in an operations center
• Working knowledge and experience with various security technologies, access control systems, incident management software, and other video surveillance software
• Knowledge of security operations and procedures applicable to a 24-hour environment
• Strong customer service and service delivery orientation

GSE450 2026-85000 GSE450 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.