Carrollton, TX SOC Officer

St. Moritz Security Services, Inc.; Carrollton, Northern (TX, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

St. Moritz Security Services, Inc. is seeking a SOC/Console Operator in Carrollton, TX. Shift is Mon-Fri 2:00 pm - 10:00 pm with a pay rate of $17.00 per hour. The role requires monitoring CCTV, responding to alarms, and supporting emergency response initiatives while providing quality customer service.

Ideal candidates will have prior SOC/Console experience and strong communication skills, able to perform patrols, document incidents, and follow post orders and company policies at all times.

Qualifications

• Minimum high school diploma or equivalent.
• Current or prior military experience, or college education in the security field desirable.
• Minimum 1-3 years of professional-level work experience preferred.
• Must possess a valid registration/permit/license as required by the state.
• Requires valid driver’s license and ability to operate vehicles if assigned.

Responsibilities

• Monitors CCTV and alarms remotely and provides remote access control.
• Responds, evaluates and resolves event alarms at the console monitoring station.
• Supports Emergency Response Incidents or Crisis Management as needed.
• Conducts regular and random patrols of interior and exterior areas.
• Provides customer service and enforces site-specific safety and security procedures.
• Writes detailed incident reports and notifies appropriate personnel.

Skills

SOC Console exp

Interpersonal comms

Customer service

Education

GED or HS Diploma

Tools

CCTV monitoring equipment

Job description

Carrollton, TX SOC Officer(National Accounts)

Carrollton, TX, United States of America

Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.

Job Skills / Requirements

Job Title: SOC/Console Operator

Shift: Mon-Fri 2:00 pm-10:00 pm Pay Rate : $17.00 HR

SOC/Console experience a preferred plus

Security Console Operator’s Primary Purpose and Function

• Monitors CCTV and alarms remotely and provides remote access control
• Responds, evaluates and resolves any event alarms received at the console monitoring station
• Supports any Emergency Response Incident or Crisis Management

Position Overview & Scope

• Conduct regular and random patrols of the interior and perimeter of the facility and identify potential safety risks, security risks and undesirable conditions.
• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.
• Must have good interpersonal, organizational, verbal and written communication skills and be able to perform multiple tasks simultaneously
• Must be able to walk long distances, sit or stand for long periods of time. Must be able to kneel and bend to look into tight spaces - all with, or without, accommodation.

Security Essential Functions and Responsibilities

The following are the duties that are necessary to satisfy the minimum requirements of the position. Other duties may be assigned on an as-needed basis.

• Responsible for executing security services as outlined in the Post Order Manual and accompanying policy and procedural guidelines and as directed by SMSSI Management.
• May be responsible for conducting walking patrols of building/facility (or assigned areas within or outside the building/facility) and include vehicular patrols, golf cart patrols and/or bicycle patrols.
• Responsible for identifying and reporting security threats, unsafe conditions or hazards, and/or other emergency situations.
• Responsible for site-specific duties and tasks based on assignment, which may include customer service, loss prevention, retail security, lobby/visitor reception, service/freight elevator security, loading dock security, and/or a variety of other safety and security roles.
• Write detailed, accurate, and legible incident reports during shift, including notation of any unusual activities and how issues were resolved. Responsible for contacting appropriate individuals (Site Supervision, Field Management, etc.) as directed by site post orders or as needed during shift.
• Responsible for knowing all site-specific policies and procedures, and implementing emergency response activities as appropriate.
• Responsible for following all company procedures, maintaining acceptable attendance, and adhering to all grooming and customer service standards.
• Responsible for participating in all company and site required orientation and training programs.
• Respond to any incidents that occur during shift, in conformity with the Post Orders and the Company’s Use of Force Policy , ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Conduct security, customer service, or support function(s) as directed by supervisor or in support of client request(s).

Minimum Qualifications

To perform this job successfully, candidates must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum high school diploma or equivalent required.
• Current or prior military experience, or college education in the security field desirable.
• Minimum 1-3 years of professional-level work experience preferred. Prior experience in the security industry, law enforcement, military, and/or customer service highly desired. Experience in scheduling, operations, or other functions of the security industry a plus.
• Must possess a valid registration/permit/license required by the state in which the employee is employed. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test where required by the Company or client. Some clients require additional background screening, testing, and procedures. Additionally, as a condition of continued employment, employee must maintain current active status of all necessary registrations/licenses/permits required by the jurisdiction and must carry the appropriate documents at all times while on duty.
• May require a current state driver’s license, clean driving record as determined by SMSSI, and the ability to safely operate motor vehicle, golf cart, and/or bicycle if assigned to a position requiring operation of such.

Education Requirements (All)

• GED or H.S. Equivalent
• HS Diploma

Certification Requirements (All)

• Texas Level 2
• Driver's License

Additional Information / Benefits

Benefits:

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability
• Long Term Disability
• 401K/403b Plan