Security Support Specialist

Titan Security Group; Milwaukee (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Disability benefits

Dental benefits

Eye care

Job summary

Titan Security Group is seeking a Security Support Specialist to greet employees and vendors, manage security badge requests, monitor inquiries, and support administrative tasks at our Milwaukee site. You will handle incidents, maintain logs, and produce reports while delivering superior customer service.

Requirements include a high school diploma or GED, 2 years in a front desk/admin role, ability to obtain Wisconsin PSP, and proficiency with Microsoft Office.

Qualifications

• High School diploma or GED; 2 years in front desk/admin or related exp.
• Must pass pre-employment drug screen and criminal background check.
• Must maintain valid Wisconsin PSP/ license.
• Ability to read, write, speak English; bilingual a plus.

Responsibilities

• Greet and assist employees and vendors in a friendly, efficient manner.
• Monitor emails and phone inquiries; route appropriately.
• Manage security work order system and respond or redirect as needed.
• Handle employee and visitor badge requests; manage ID system.
• Respond to incidents and maintain logs for key management and IDs.
• Prepare and distribute reports; keep workspace clean and comfortable.
• Provide excellent customer service to all on duty.
• Support administrative duties and special projects as needed.

Skills

Front desk experience

Customer service

Detail-oriented

Multi-tasking

Analytical skills

Microsoft Office

English proficiency

Bi-lingual considered a plus

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Responsibilities of the Security Support Specialist include, but are not limited to:

• Greet and assist employees and vendors, in a friendly and efficient manner, leaving a positive first impression.
• Monitor emails and phone correspondence to requests and inquiries appropriately.
• Monitor and manage physical security work order system and fulfill and response appropriately or redirect work order tickets to appropriate service group.
• Act as a primary resource for employees and vendor physical access badge requests or related questions
• Management of the employee and visitor badging/ID system/software (creation/termination/data entry/etc.).
• Respond to incidents including property emergencies.
• Maintain clear, accurate logs pertaining to key management, access badges and field IDs.
• Prepare and distribute reports.
• Take ownership of the workspace to ensure cleanliness and comfort.
• Provide excellent Customer Service to all parties encountered while on duty.
• Provide assistance with administrative duties and special projects as needed.
• Ability to stand/sit/walk for extended periods of time

Required Qualifications of Physical Security Support Specialist:

Education and/or Experience: High School diploma or general education degree (GED) and 2years prior satisfactory employment in a front desk/admin role or directly related experience. Must be at least 20years of age.

Certificates, Licenses, Registrations:Ability to acquire and maintain a valid Wisconsin PSP, including state accredited training requirements.

Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Computer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).

Detail-Orientated Skills: Attention to detail, organizing tasks, ability to multi-task, analytical skills, accuracy of work

Other Qualifications: Ability to pass a pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you. Valid Driver's License in good standing.

Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.

Salary & Benefits:

• Compensation is between $21.00-$23.00 / hour plus paid time off and paid holidays.
• Disability and dental benefits are provided and eye care is also available.
• To obtain initial eligibility, you must first have three (3) months of contributions made on your behalf.
• Skills-enhancing training at no-cost to you and opportunities for career growth and promotion from within are available.

EOE/M/F/D/V

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