GSOC Security Operator: 24/7 Monitoring & Response

PINKERTON | Comprehensive Risk Management; Jersey City (NJ); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Life and AD&D coverage

Medical benefits

Health Savings Account (HSA)

401(k)

Paid time off

Job summary

Pinkerton, a global risk management leader, seeks a GSOC Security Support Operator assigned to a specific client to monitor alarms, CCTV, and access control. You will centrally dispatch responses and support day-to-day GSOC operations at high-priority sites.

The role requires a high school diploma or GED with security operations experience, ability to handle confidential information, strong communication, and willingness to work evenings and weekends with travel as needed.

Qualifications

• High School Diploma or GED with security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment.
• Knowledge of CCTV and physical access control systems.
• Organization and planning skills.
• Analytical, critical thinking, and problem-solving skills.
• Able to work with highly confidential information.
• Effective verbal and written communication skills.
• Able to interact effectively at all levels of an organization and across diverse cultures.
• Client orientated and results orientated.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Able to maintain confidentiality when dealing with sensitive information.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Follow Standard Operating Procedures (SOP) to respond to alarms and effectively investigate the root causes of the alarm.
• Respond to alarms in a timely manner following the provided SOPs for various locations and incidents.
• Produce and disseminate security reports and alerts.
• Receive and respond to emergency and non-emergency calls from employees, vendors, law enforcement, on-site security officers, and automated alarm notification calls.
• Conduct CCTV video review to investigate alarms, incidents, and other safety/security events.
• Coordinate responses to incidents and alarm activations with internal and external teams.
• Provide exceptional customer service to a wide range of clients including senior executives to external vendors.
• All other duties, as assigned.

Skills

CCTV knowledge

Access control

Analytical thinking

Confidential information handling

Communication skills

Team player

Education

High School Diploma or GED

Job description

Pinkerton, a global risk management leader, seeks a GSOC Security Support Operator assigned to a specific client to monitor alarms, CCTV, and access control. You will centrally dispatch responses and support day-to-day GSOC operations at high-priority sites.

The role requires a high school diploma or GED with security operations experience, ability to handle confidential information, strong communication, and willingness to work evenings and weekends with travel as needed.